Sr. Manager, Software Quality

Aircell Chicago , IL 60602

Posted 1 week ago

  • Implement quality assurance procedures to ensure high quality and timely delivery of software that provides business value to our customers

  • A critical part of this role is fostering positive partnerships with other leads from Software Development, Product Management and Quality Assurance to drive quality goals and objectives

  • Develop processes and methodologies to ensure production defects are resolved while continuously implementing precautionary measures to improve processes and tools

  • Implement and maintain process controls through quality planning techniques

  • Act as an internal consultant, bold problem solver and lead retrospectives/lessons learned sessions

  • Use Lessons Learned, KPI performance and retrospectives to identify opportunities for ongoing improvement.

  • Work as a catalyst for effective implementation of corrective and preventative actions

  • Conduct business process audits and report non-conformance through dashboards

  • Generate Root Cause Analysis (RCA) reports and share QA metrics on escaped defects for various projects/programs

  • Develop and monitor key metrics to validate and improve the quality and efficiency of software and supporting processes.


  • Strong SDLC/STLC background as well as hands on experience with software QA analytics

  • Self-starter and well-organized individual with commitment to details, attention to product quality and willingness to take ownership of responsibilities

  • Must be a change leader: ability to adapt, assimilate, initiate, support and reinforce change in line with dynamic nature of Gogo's environment

  • Ability to influence business units and partners without direct control of resources

  • Skilled in the application of metrics to drive decisions/actions

  • Talented facilitator with experience in running workshops

  • Ability to influence and gain commitment at all organizational levels and positively transform the organizational culture to adapt to improved processes and performance metrics

  • Strong interpersonal, communication, organizational and analytical skills

  • Excellent people skills, with an ability to partner with a diverse leadership team

  • Excellent investigation, troubleshooting and analytical skills to be able to isolate the software issues

  • Strong organizational skills with the ability to work on multiple projects with date-driven schedules

  • Ability to work independently and manage priorities.

  • Experienced in driving software compliance to industry standards (i.e. ISO, TL, etc.)

Desired Experience:

  • Experience in working in fast-paced Aviation, OEM, technology or manufacturing industry

  • Experience with Agile software development environment (Scaled Agile Framework preferred) including design, testing and deployment

  • Experience in driving software change control process management

  • Successful candidate will be a focused, organized, self-motivated individual, able to achieve high impact changes in fast paced and dynamic environment

Gogo's worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that's just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they're building.

Gogois an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability. The EEO is the law and is available here.

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

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