At Amazon Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to order whatever they need by simply interacting with their Smart Devices, such as Echo or Fire TV. Our services allow you to shop, no matter where you are or what you are doing; you can go from 'I want that' to 'that's on the way' in a matter of seconds.
We are seeking an experienced Senior Manager, Software Development to lead the engineering team focused on increasing Voice Shopping customer engagement globally. This is an early stage initiative with a fast paced, highly collaborative start up like environment inside Amazon. You will have the freedom to experiment, improve and invent on behalf of our customers.
In this role, you will establish the overall technical strategy to deliver against international customer engagement initiatives. You will lead building models to help ensure we deliver to customers delightful, unique experiences that drive engagement. You will collaborate with product management and engineering leaders in the Alexa Shopping organization and across Amazon to deliver cross-domain customer engagement experiences that keep Alexa top of mind and turn non-shopping activities into shopping moments. Your team will build Alexa features and the scalable services that deliver them.
The ideal candidate is an entrepreneurial leader of leaders who is passionate about solving hard, ambiguous customer facing problems and who has a track record of building scalable technical solutions. To be successful in this role, you will need to effectively communicate complex technical information to a variety of audiences, both verbally and in writing.
Key responsibilities will include:
Managing multiple teams of high caliber software engineers working on building innovative solutions
Collaborating with other cross-functional senior leaders to define the technical strategy and architecture that will deliver customer-facing experiences globally
Hiring and developing engineers across your organization, leading by example
Designing and implementing the tools and processes to enable best-in-class operations for your organization
Defining and maintaining key performance metrics