Sr Manager, Proposal Mgmt

Covance Chicago , IL 60602

Posted 3 weeks ago

Job Overview:

Covance is now part of LabCorp. LabCorp, an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.

Currently recruiting a Senior Manager, Proposal Management within Oncology.

This is a chance to be head of a region for this Proposal group in Oncology. You will be working along side our European and Asia Pac team.

Duties -

  • Builds processes and teams that are focused and equipped to deliver proposals and RFIs; ensuring team adheres to proposal and pricing processes requirements

  • Acts as line manager for Client Service team ensuring alignment with objectives (>3 direct reports)

  • Performs general supervisory duties for assigned staff including work scheduling, performance evaluation activities, career development and preparation of training plans, where applicable

  • Acts as a consultant/expert POC on complex RFPs/quotes

  • Responsible for senior management-facing activities surrounding assigned client opportunities

  • Takes action to troubleshoot issues around client inquiry requirements and Covance capabilities

  • Oversees and advises Client Service staff on pricing decisions and appropriate responses to customer issues

  • Leads internal and external opportunity management negotiations (i.e. pricing, process, resources, etc.), developing strategic solutions when required

  • Responsible for the maintenance and continued development of client relationships for all Client Service team members

  • Provides training and guidance to Client Service staff (on process, effective communication, etc.)

  • Performs or ensures quality control activities for Client Service staff

  • Monitors team capacity and assist in priority setting while maintaining performance standards

  • Troubleshoots triage issues surrounding new inquiries

  • Works closely with other Covance Client Service teams; interacts extensively with other BU functional areas

  • Acts as Client Service department leader to internal/external customers

  • Communicates and presents the GCO/departmental vision, involving particularly the dissemination of information on Covance, BU-specific and commercial topics

  • Ensures effective staffing and business continuity within CS (i.e. problem-solving against market concerns, resourcing issues, etc.)

  • Ensures consistent implementation of global processes and procedures

  • Identifies and drives team improvement opportunities, applies analytical tools to process issues, and takes ownership for team process improvement

  • Ensures that financial targets are met and that an appropriate forward load is maintained

  • Works with Operations and Senior Management where applicable to regularly review pricing policy and establish prices for individual studies, ensuring that the services offered remain competitive

  • Works closely with Marketing and Operations on the generation and application of appropriate text and/or pricing for new service offerings

  • Participates in interdepartmental and cross-site projects

  • Identifies key departmental metrics (i.e. quality, productivity, etc)

  • Reviews, analyzes and interprets departmental reports

  • Maintains appropriate knowledge of current and future technical and regulatory environments

Education/Qualifications:

Minimum Required:

Bachelors degree in a scientific, business or related field (or equivalent work experience)

Experience:

  • Minimum of 10 years direct CRO/pharma experience with 5 years in a supervisory role preferred

  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

  • Demonstrated ability to plan, multi-task and prioritize

  • Demonstrated teamwork, communication (written and verbal), and organizational skills

  • Ability to work to deadlines and problem-solve

  • Strong analytical skills

  • Ability to communicate appropriately and effectively with clients and Covance senior management

  • Positive attitude and sense of urgency

  • Possesses a strong knowledge of and ability to work across Covance BU lines

  • Ability to negotiate

  • Demonstrated leadership ability

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