We are growing and taking on more to make the world safe for ecommerce. Amazon.com's Buyer Abuse team is a centralized technology team that protect all of Amazon's businesses and services from fraud and abuse. These systems, invisible to the customer, work seamlessly across the billions of transactions occurring simultaneously around the world. We are pioneering new techniques to detect and neutralize bad actors that attempt to abuse our policies.
Buyer Abuse designs and builds high performance software systems using machine learning to identify and prevent abusive transactions. Abuse prevention is a real money game where our software and science teams strive to outsmart those who attempt to defraud Amazon and our customers. Come build with us! Every dollar of abuse that we prevent is a dollar of profit for Amazon or its 3P Sellers, a dollar that could be reinvested to deliver new features for our customers. Because of Amazon's huge scale, this a great opportunity to add hundreds of millions to the bottom line.
Buyer Abuse is seeking an innovative, results-oriented, customer-centric Principal Product Manager Technical to drive innovation in the Buyer Abuse space. In this role you will define use cases, analyze the potential customer and financial implications, select the most promising ideas, prioritize them, create a cohesive roadmap and drive delivery of results.
The successful candidate will be expected to own and deliver our goals in partnership with business, software, science, and operational teams. He or she will be highly analytical, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines. He or she will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.You must have a passion for breaking down complex problems, understanding customer needs and delivering holistic solutions through continuous improvement.
Interact with key stakeholders to define the metrics, measurements and tools to quantify business goals.
Champion on behalf of Amazon and our Customers, from identifying new products and features, to helping uncover issues currently impacting our Customer Experience.
Develop the user experience, goals, stories and requirements that will be used to create product specifications
Define and manage programs to protect Amazon and our 3P Sellers from Buyer Abuse, including socializing your vision and results with Senior Leaders across Amazon.
Interface with partner and technical teams to identify opportunities to innovate, develop our business and pitch ideas.
Define and manage near-term and long-term product roadmaps, managing trade-offs and competing priorities.
Communicate (both verbally and in writing) program successes, failures, lessons learned and mitigations plans to stakeholders.