Sr. Manager, Product Management - Rate Plan, Promotion & Discounts

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

The Sr Manager in Billing & Charging, Rate Plan and Promotion domain is a leader who has a deep understanding of technology and emerging trends integral to the future of the product and overall business. As Sr leader, they will work on most complex strategic initiatives.

They will develop and improve strategic processes and direction for projects and technologies. They will provide direction for projects and project teams. They will work on multiple projects and solve the most complex problems with multiple organizations. They will apply deep subject matter knowledge on a regular basis.

As a visionary for a product portfolio or platform, this person develops the deepest level understanding of customer (internal or external) needs and wants, as well as the core T-Mobile Company metrics their products are meant to influence, and collaborates on product portfolio strategy to meet those customer needs and positively impact business metrics. A successful candidate will bring a passion for customer LOVE, technology services, strong business acumen and judgment, build ground-breaking products, with a view to have an organization wide impact.

They will work with marketing, innovation, business leaders, IT architects and engineers to develop and execute new concepts and technologies that delight customers and deliver substantial value for T-Mobile in the process. You will rally support for your vision across the org and communicate your plans to senior leadership on regular basis.

In order to provide guidance and effective decisions, Sr Manager will regularly delve into the technical details, demonstrate subject matter expertise in end-to-end technology architecture and system flows. This person deeply understands how Billing, Product Catalog, CRM, Financing, ERP and Commerce systems interact to deliver seamless customer experience.

As a technical SME, they have the knowledge of underlying technologies involved and will influence design and implementation details to ensure business objectives are accomplished for long range plan. As needed, they will read and discuss API specs, sequence diagrams and database schema/design.

This role is part of newly formed team in Product, Partnerships & Growth (PP&G) organization within Marketing, focused on developing new capabilities for Rate Plans, Promotions & Discounts and related products. We are looking for a strong product leader to drive our initiatives across the company.

Job Responsibilities:

Product Champion: Communicates, influences, and sells ideas at SVP/EVP/C-Level and below.

This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature set and positioning strategies to improve customer experience, and drive or support growth.

Product Ownership: Leads definition and management of products under Billing & Charging, Rate Plans and Promotion, end to end for complex or cross-platform solutions of the highest level of complexity and scope.

Responsible for the life cycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders and Sr. Leadership to understand current customer experiences, identifies areas of opportunity.

Develops deep understanding of Product Landscape via market research and other means. Analyzes in market performance, customer and rep satisfaction from various sources and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages product against defined KPI's e.g.

CLV, CSAT, NPS. Product manager conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required principal product manager drives end of life business and technical requirements for the product.

Product Requirement Definition: Leads detailed product definition for family of Rate Plan, Promotion and Discount products.

Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product & service definition that balances needs of the business (financial - net adds/EBITDA), frontline employees (care and sales) & the customer. Often by collaborating & influencing other cross functional leaders in care, sales, legal & accounting to solve complex, multi-faceted problems that delivers solutions that ensure product definition meets both customer/business needs.

Product Experience: Defines and designs customer/rep experience- from how a customer buys the new product to how they interact w/it.

Influences product feature set and positioning strategies to improve customer experience, and drive or support growth. Often makes trade off decisions around financial impact, customer experience and time to market. Develop & deliver effective presentation to executive leadership on product innovation concepts, optimization recommendations and customer experience.

Product Implementation: Leads end to end delivery of the product that meets intent of product/business requirements.

Collaborates with Technology/Engineering teams to design, architect and assemble effective delivery plans using Agile delivery methodology. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc. Owns and manages product backlog and priorities with our business and technology partners.

Go to Market: Optimizes portfolio of products and services- influences launch dates, phasing recommendations to optimize EBITDA impacts with customer experience.

Develops and implements plans, manages go to market activities including training, communication, and distribution plans. Leads director/VP level steering level meetings.

Leadership and Coaching: Creates clear and measurable goals for team aligned to company, department, functional area objectives.

Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with their direct reports in a timely manner. Gathers regular feedback about direct report performance, relationships, etc. from skip level employees, Agile teams, customer teams and synthesizes the information into meaningful, actionable feedback for their direct report(s). Develops formal and informal performance reviews in accordance with company or HR driven timelines.

Ensures proper, fair, calibrated, timely completion of formal performance reviews across all Managers and skip level employees. Develops or contributes to creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans. Active succession plans for team are a part of this activity.

Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate. Provides regular, timely coaching lateral (peer) and upward feedback. Fosters culture in team to enable regular, timely, constructive upward feedback.

Hire, manage, and develop a team of high performing Managers and individual contributors. Lead team through change, motivating and inspiring teams to do their best work, and develop the team's knowledge and ability to deliver on its mission.

Education:

• Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience. (Required)

• Master's/Advanced Degree In Business Administration or equivalent experience(Required)

Work Experience:

• More than 10 years relevant Product Management experience in a billing and catalog product development environment.

• 10+ years in multi-function product experience and leading technical implementation.

• 10+ years knowledge of wireless services space

• 10+ years' experience in building and leading powerful teams.

• 10+ years of technical (software development, network development, IT, other related) experience

• Comfortable presenting to all levels of the organization, from front line through the C-Suite

• At least 18 years of age

• Legally authorized to work in the United States

Washington Pay Range: $182,700 - $247,200

o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Washington Pay Range : $182,700.00 - $247,200.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.