Sr. Manager, IT - Enterprise Firewall

Spectrum Charlotte , NC 28201

Posted 1 month ago

JOB SUMMARY

Manages the Enterprise/IT Firewall Team. Responsible for implementing Corporate IT initiatives that support the strategy and goals of the corporation. Ensures that his/her team implements IT standards, policies and/or master plan for the larger IT organization. Manages the development and acquisition of new technologies and tools to improve the organization's internal operations, SLAs and delivery associated with both supporting the existing infrastructure as well as deploying new technologies relating to Firewalls and IT Security hardware and software.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

  • Oversee multiple and/or large departments within IT

  • Build and implement IT plans according to the IT and corporate strategy

  • Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area networks/wide area networks (LAN/WAN) for employees

  • Ensure uninterrupted IT network support by setting and communicating maximum performance standards to employees

  • Ensures compliance with IT standards, policies and procedures

  • Accountable for respective budgets

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Ability to read, write and speak the English language

  • Basic computer skills, with proficiency with Word and Excel

  • Knowledge of computer and/or network systems, applications, procedures and techniques

  • Experience leading others and providing constructive feedback

  • Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders

  • Skill in organizing resources and establishing priorities

  • Ability to learn and support new systems and applications

  • Ability to work with others to resolve problems, handle requests or situations

  • Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area

  • Displays a sense of urgency to resolve issues quickly and efficiently

  • A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential

  • Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies

  • Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material

  • Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently

  • Ability to make decisions and solve problems while working under pressure

  • Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

  • Proven knowledge of information technologies and methodologies related to assigned IT segment or area

  • Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties

  • Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job

Education

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience
7 years IT work experience
5 years Leadership experience
2 years Project Management experience

WORKING CONDITIONS

Office environment


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Sr. Manager, IT - Enterprise Firewall

Spectrum