The SR IT Manager, Business / Systems Analyst provides leadership within the IT Analyst Center of Excellence supporting systems needs across the enterprise, ensuring that systems are operational and GxP compliant where required. The manager oversees the assessment, implementation and production support of the systems assigned to their organization. They manage the intake, design, implementation and validation of systems, working closely with the business to document user and system requirements. The position is responsible for the line management and personal development of the members of the team. The manager provides coaching and mentoring on an individualized basis for career development of their direct reports. They perform and/or oversee technology management activities, which may include project and vendor management, production support, end user training and issue identification and trouble shooting. The position also provides technical and/or domain expertise and input into day-to-day operations, and may provide consulting support for other IT department.
Lead the team that supports system needs across the organization. Recruit and retain top performers and provide leadership to team members assigned to one or more applications or customer groups
Manage team workload and provide updates on projects, activities, and customer/application status to management
Work with The PMO and Project Managers in resource allocation for projects in flight and associated with the forward-looking pipeline
Oversee system validation activities in team, including authoring requirements and authoring and/or approving report specifications, test plans and other documentation
Manage the team as they support Work Orders and Incidents related to their assigned systems
Establish and manage service level agreements with end users, both internal and external
Ensure standard processes for assigned customer(s) and application(s) are established, documented and followed
Participate in the implementation of new systems as a member of the project team, providing technical expertise, analysis, and oversight
Develop and maintain SOPs, Work Practices and Training Guides; ensure documents reflect current practices and are consistent across documents
Identify production support trends for assigned areas and systems; escalate suspected systemic issues to management
Create user documentation and train personnel on applications/reports/solutions, as required
Work with IT Director of Business / Systems to design best practices, develop and maintain department tools, templates, guidelines, scripts and systems
Serve as mentor and department resource for system related issues
Sever as liaison to assigned vendors and chair vendor meetings as appropriate
Serve as liaison with QA
Keep current with the latest technology and industry trends; regularly attend training in order to maintain technical and domain expertise
Alongside management duties, perform a certain amount of Business / System Analyst tasks in line with that of a SR Analyst
5 years' experience managing teams of people through line management or project management
Can demonstrate people management skills
7+ years' experience performing the IT Analyst duties and responsibilities
Strong project management skills
Proven ability to translate business needs into technical solutions
Sound understanding of system validation requirements outlined in 21 CFR Part 11
Knowledge and experience to exercise independent judgment and provide indirect oversight to project team members and application administrators in other departments
Experience implementing and validating systems in a biotechnology or pharmaceutical company
Excellent communication and organization skills
Ability to proactively plan, organize and function with minimal oversight.
As the leading employer in our industry in the Pacific Northwest, Seattle Genetics is proud to offer a competitive total compensation package as well as a comprehensive benefits program designed to support the whole lives of our employees and their families. Benefits include medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more. To learn more about Seattle Genetics, please visit www.seattlegenetics.com.
Seattle Genetics is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.