Sr. Manager, Hybrid Events Experience And Environment - Zoom

Description & Requirements

Are you a seasoned hybrid event pro with a passion for crafting engaging virtual and in-person experiences? Do you thrive in the Zoom Events ecosystem and have a keen eye for UI/UX that drives event success? If so, then join our dynamic team as a Zoom Events Platform Manager & Lead Experience Designer!

About the Role:

In this strategic role, you'll spearhead both the design and management of the Zoom Events platform. You'll bridge the gap between user needs and technical possibilities, ensuring our platform empowers organizers to host impactful hybrid events that seamlessly cater to both physical and virtual audiences.

• Must reside in the DC, Virginia, or Maryland area to comfortably come into the Tysons Corner office in VA. This is a hybrid model role which requires in office time per manager's expectations.

Essential Duties and Responsibilities:

• Lead the design and development of the Zoom Events platform user interface (UI) and user experience (UX), prioritizing intuitiveness, accessibility, and engagement for both virtual and in-person attendees.

• Manage the entire event lifecycle, from pre-event planning and registration to live event execution and post-event analysis, using Zoom Events as the central platform to ensure a seamless and engaging experience for attendees. Deeply understand the nuances of hybrid event production and translate them into effective platform features and functionalities.

• Collaborate with cross-functional teams (product, engineering, marketing, event operations) to ensure the platform aligns with user needs, business objectives, and industry trends.

• Design and customize branded event hubs to showcase event details, hosts, and agendas.

• Set up and manage registration and ticketing options, including customizable forms for both free and paid events, whether public or private.

• Deliver exceptional customer support and training to Zoom Events users.

• Oversee post-event activities, including managing a recording library for on-demand access to recorded content and conducting event analytics to measure success.

• Manage the development and implementation of new UI/UX features.

• Manage direct reports, including hiring, setting monthly individual/team goals, and evaluating employee performance.

• Continuously monitor and analyze event data, including attendee registration, engagement, and feedback, to inform future event planning and improvements.

• Lead the design and development of the Zoom Events platform user interface (UI) and user experience (UX), prioritizing intuitiveness, accessibility, and engagement for both virtual and in-person attendees.

• Manage the entire event lifecycle, from pre-event planning and registration to live event execution and post-event analysis, using Zoom Events as the central platform to ensure a seamless and engaging experience for attendees.

• Deeply understand the nuances of hybrid event production and translate them into effective platform features and functionalities.

• Collaborate with cross-functional teams (product, engineering, marketing, event operations) to ensure the platform aligns with user needs, business objectives, and industry trends.

• Design and customize branded event hubs to showcase event details, hosts, and agendas.

• Build and manage multi-session, multi-track, and multi-day events using Zoom's webinar and meeting features.

• Set up and manage registration and ticketing options, including customizable forms for both free and paid events, whether public or private.

• Conduct user research and testing to gather feedback and iterate on the platform design and event management workflows.

• Develop and maintain comprehensive design documentation and platform best practices guides.

• Proactively identify and address user pain points, both for platform navigation and hybrid event execution.

• Provide live support during events, including moderating Q&A sessions, managing breakout rooms, and assisting with any technical difficulties or troubleshooting.

• Deliver exceptional customer support and training to Zoom Events users.

• Facilitate attendee networking and interaction by managing a chat-enabled event lobby with live video streaming, both inside and outside of sessions.

• Oversee post-event activities, including managing a recording library for on-demand access to recorded content and conducting event analytics to measure success.

• Continuously monitor and analyze event data, including attendee registration, engagement, and feedback, to inform future event planning and improvements.

• Stay up-to-date on the latest trends in virtual and hybrid event technology and incorporate them into the platform design.

• Manage the development and implementation of new UI/UX features.

• Analyze user data and platform usage to identify areas for improvement.

Minimum Requirements

Minimum Requirements:

• Bachelor's Degree or equivalent experience.

• 5+ years of relevant professional experience.

• 5+ years of experience managing and producing hybrid events, preferably using the Zoom Events platform.

• Proven track record of successfully designing and implementing UI/UX improvements for event platforms and a strong portfolio of clean, user-friendly, and visually appealing event UI/UX designs.

• Strong understanding of the hybrid event landscape, including technology trends, audience engagement strategies, and production logistics.

• Ability to manage multiple priorities in a fast-paced environment and thrive under pressure.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.