Compass Group USA Inc Milwaukee , WI 53201
Posted 3 days ago
TouchPoint
Salary:
Other Forms of Compensation:
Pay Grade: 16
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
Working as the Senior Human Resources Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training and diversity. You will be the HR content expert regarding policies, procedures and programs for the hospital accounts you support. Based at a hospital account in Wisconsin, this role will support all Touch Point hospital accounts in Wisconsin.
Key Responsibilities:
Investigates and advises management in appropriate resolution of associate relations issues
Coordinates/conducts exit interviews to determine reasons behind separations
Makes recommendations to reduce absenteeism and turnover
Represents organization at personnel-related hearings and investigations as is needed
Supports internal customer survey and associate satisfaction interpretation/feedback process
Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives
Coordinates and conducts management training related to the areas of interviewing, selection and hiring, terminations, sexual harassment, and performance management
Assists managers in developing and implementing recruitment plans to increase qualified applicant flow
Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities
Supports TouchPoint sector and provides direct assistance and support in critical markets
Identifies critical needs area's and takes appropriate steps to rectify problems
Coordinates and conducts new hire orientation and management training
Conducts HR Assessments
Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development
Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101)
Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings
Preferred Qualifications:
Masters' degree preferred.
Two to five years multi-unit HR Generalist/Manager and associate relations experience
Experience in a high customer contact setting
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community
Ability to work with mathematical concepts such as probability and statistical inference
Ability to define problems, collect data, establish facts and draw valid conclusions
Office in Indianapolis and travel throughout designated region as business needs require
SPHR/PHR Certification preferred
Please note: Salary range for this role is $80,000.00-$87,000.00
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Touchpoint are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1343041
TouchPoint
JENNIFER PULLUM
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Compass Group USA Inc