Sr. Manager, Content Review

Snapchat Los Angeles , CA 90009

Posted 2 weeks ago

We are looking for an experienced Senior Manager to join Team Snapchat! You'll build and lead our global Content Review team from our Los Angeles, CA headquarters, while also developing and executing on a strategy which integrates scaled operations to keep Snapchat and Snapchatters safe. You will need to bring data consistency and quality to global practices, while being able to adjust quickly in a fast-paced, dynamic environment.

What you'll do:

  • Work closely with Content, Product, Engineering and Safety teams and vendors around the world to ensure that our operational policies and processes are being applied consistently and supported by strong reporting and analytics

  • Constantly evaluate internal practices and drive solutions that make our teams scalable

  • Oversee quality assurance, training practices and process development

  • Execute effective workforce management and capacity planning

  • Enhance our operational workflows via process improvements and tooling recommendations

  • Ensure that new product rollouts and launches are properly supported and planned for

  • Create and deliver partner education resources for our internal and external partners

  • Work with internal stakeholders to make sure Snapchat and Moderation priorities are communicated clearly and backed up by strong data

  • Balance support at scale while optimizing higher touch support

  • Manage and mentor a team of great people in a fast-paced, quick-to-market environment

Minimum qualifications:

  • Bachelor's degree

  • 5+ years of experience running and operating impactful workstream

  • 2+ years of previous people management experience

Preferred qualifications:

  • A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

  • A team player who's willing to get their hands dirty and help where needed

  • Proven track record of scaling operations in a fast-paced and dynamic environment

  • Background in operations and content moderation or related field

  • Experience managing a growing team

  • Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

  • Able to adjust quickly in a fast-paced, dynamic environment

  • Strong analytical skills with the ability to use data to drive decisions

  • A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

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