Sr. Manager, Content & Collaboration Services

Albertsons Companies Pleasanton , CA 94588

Posted 3 months ago

Sr. Manager, Content & Collaboration Services

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.

The Information Technology Department has an opening for a Sr. Manager, Content and Collaboration Services. This position is located in Pleasanton, California.

Position Purpose

The Content and Collaboration Services Manager is responsible for leading a team responsible for the strategy, delivery, and support of Enterprise Content and Collaboration solutions. Key focus areas include: Content Management, Email and Calendaring, Instant Messaging, Group Collaboration, Project Management, Enterprise Search, and Workflow technologies. Manager also acts as the Service Delivery owner and liaison for SaaS and Cloud solutions such as Microsoft Office 365.

Key Responsibilities include, but are not limited to:

  • Leads planning, service delivery, and financial management for department.

  • Helps define Content and Collaboration strategy, while overseeing the implementation and lifecycle management of associated solutions.

  • Works as an expert consultant to business departments, assisting with development of clearly defined business requirements.

  • Oversees solution designs and establishes associated reusable patterns and integration guidelines.

  • Develops and maintains standards, procedures and methodologies for effective consumption and support of services.

  • Manages staff to ensure all design, implementation, and support functions are performed adequately.

  • Ensures performance and availability of services meet SLA's and objectives through monitoring, timely service restoration, and tuning. Strives to continuously improve service metrics.

  • Participates in the technical evaluation of new technologies.

  • Partners with Vendor Management office regarding software and tool vendor relationships.

Qualifications:

  • Bachelor's degree in computer science, computer engineering, management information systems, and/or equivalent work experience

  • A minimum of 10 years prior experience

  • A minimum of 5 years of technical management experience in a highly complex and large-scale enterprise

  • Proven experience as a technology evangelist

  • Significant experience with entire Office 365 suite, along with associated on-premises solutions, including SharePoint, Skype for Business, Exchange, etc.

  • Strong Active Directory experience

  • Experience with mobile data management technologies

  • Strong experience with search technologies

  • Strong experience with content management technologies

  • Experience with workflow technologies

  • Experience with .NET and Java development platforms, including experience leading custom development projects

  • Strong background and working knowledge of all phases of systems analysis, design, programming, testing and implementation

  • Strong oral and written communication skills

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER


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Sr. Manager, Content & Collaboration Services

Albertsons Companies