Sr. Manager, Collision Repair Program

Rivian Palo Alto , CA 94306

Posted 1 week ago


You will own the development of Rivian's collision repair program & collision repair partner network

  • Develop the collision repair/BIW serviceability strategy for all Rivian vehicles

  • Build a high-impact team of collision repair professionals with global capability of OEM collision repair program implementation & maintenance

  • Define collision repair methods, documentation, and repair times

  • Partner internally for the forecasting and management of body repair parts

  • Create network of body repair facilities in markets where Rivian vehicles are sold

  • Create comprehensive training program for internal and external use and Lead all curriculum and materials development for collision repair training

  • Own feedback mechanism for BIW serviceability and influence change while retaining design and engineering intent

  • Partner with Engineering for the integration of collision repair technicians into BIW prototyping activities

  • Develop methods to reduce cost of insurance, repair downtime, and overall cost of ownership

  • Partner internally and with vendors for the development and integration of repair estimate systems

  • Implement strategy for technical support of auto insurance companies and collision repair program participants

  • Create performance management standards of 3rd party collision repair network participants, ensuring top quality of repairs and customer service

  • Establish paint, cosmetic, service, and structural quality standards in collision repair of Rivian vehicles

  • Collaborate internally and with vendors to establish used vehicle refurbishment standards


  • History of excellence in developing OEM collision repair programs

  • Experience with establishing 3rd party collision repair networks

  • Expertise in serviceability of BIW and benchmarking repair methods

  • OEM body technician certification

  • Degree/Certificate in Automotive Body Repair and Refinishing or equivalent experience

  • Degree in Mechanical Engineering/Vehicle Manufacturing/BIW or equivalent experience

  • Expertise in ground-floor introduction of vehicle service in a direct-to-consumer service environment

  • A customer-centric mindset and approach and an innate drive to improve vehicle ownership experience at all levels


Department: Service Operations

Location: Plymouth Michigan or Palo Alto California, with frequent travel across all Rivian locations and the field

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, MI, Irvine CA and San Jose, CA, and Surrey, England, as well as a manufacturing facility in Normal, Illinois

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Technical Program Manager Reliability And Test Engineering

Tesla Motors

Posted 3 weeks ago

VIEW JOBS 3/6/2020 12:00:00 AM 2020-06-04T00:00 The Role The Reliability and Test team is a cross functional, cross programs and cross systems organization whose mission is to ensure that every vehicle product is meeting our strict requirements for functionality, durability, strength and abuse. It encompasses mechanical, electrical, thermal and systems verification and validation through characterization and accelerated life testing. We are looking for a Sr. Technical Program Manager who is willing to undertake insane and amazing challenges of managing test programs by connecting all stakeholders, managing priorities and expectations, feeding back test results and concerns in order to create uncompromised and reliable vehicle products. Responsibilities * Own the scope, schedule, implementation and tracking of test projects and results from start to finish. * Set goals, track deliverables, manage expectations, identify risk and drive mitigations across all stages of the project. * Work with Design Engineering, Manufacturing Engineering, Service Engineering, Supply Chain and the engineering leadership team to gather new requirements scope and timelines and escalate issues to ensure prompt resolution * Aide in driving conversations and issues to closure, defining next steps, and ensuring follow-ups are owned * Influence without reporting structure and operate without guidance * Resolve conflict productively across teams * Maximize productivity in a constantly changing environment of shifting priorities Requirements * 4-5 years of experience in an engineering environment with responsibility for implementing or managing change * Demonstrated experience in technical program management with many cross functional teams * Deep technical knowledge of engineering fundamentals, in mechanical, electrical and software engineering * Problem solver with a talent for approaching complex challenges with a positive outlook * Exceptional organization and communication skills Tesla Motors Palo Alto CA

Sr. Manager, Collision Repair Program