Sr. Manager, Business Process Optimization - Lead To Cash

Location: Dallas, Texas

The role

You'll be responsible for overseeing and optimizing the end-to-end Lead-to-Cash process which includes all business activities from initial customer contact through to contract management from a finance function perspective. This role requires a deep understanding of the customer lifecycle, including lead generation and qualification, opportunity management, offer development and contract management. You will work closely with cross-functional teams, including sales, marketing, legal and our channel / alliance partners, to ensure the Lead-to-Cash process is efficient and aligned with the company's financial goals.

What you'll do

• Design and implement best practices, process improvements, and provide requirements to IT for system enhancements to streamline and optimize the Lead-to-Cash cycle, including creation of key performance indicators (KPIs) to measure process effectiveness.

• Monitoring the agreed KPIs through a data driven analytical lens, to proactively spot bottlenecks and take the initiative to deep dive into any issues, analyze them and come up with a solution to resolve.

• Coordinate with sales, marketing, legal and channel / alliance teams to ensure seamless execution of the Lead-to-Cash process - identifying where upstream sales activities may be causing issues for finance.

• Being the end-to-end finance lead in the process lifecycle, including documenting changes in process flows and managing the respective change management activities around those changes (including training materials, delivery of training and RACI alignment)

• Coordinate with IT to integrate and optimize the use of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems in support of the Lead-to-Cash activities.

• Define and maintain the process and control standards documentation (to level 5 work instructions) for Lead-to-Cash, including building process-level controls based on internal standards and ensuring the process is SOX compliant.

• Identify and manage risks that could impact the Lead-to-Cash cycle, and propose practical strategies as required.

• Provide effective Line Management across the Lead-to-Cash team to ensure adequate staffing, training, and performance management.

• Preparing presentations, reporting packs and draft communications for Management

What you'll need

• Bachelor's degree in Accounting, Finance, Business, or similar discipline.

• 5+ years' experience in a similar role, either in industry or in an advisory capacity.

• Public or Private Equity (PE) backed private company experience.

• Experience in the Tech industry or Real Estate Investment Trust (REIT) is preferred.

• Ability to handle multiple tasks concurrently and work in a fast-paced environment.

• Highly effective communicator both written and verbal.

• Team player, flexible and adaptable to change.

• Proficiency in Customer Relationship Management and Enterprise Resource Planning systems.

• Practical, results-oriented team builder with superior analytical, project management, and problem-solving skills.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

Our Finance team works in one of the world's fastest growing and most exciting business sectors. We use our financial expertise and commercial awareness to support and develop an international, publicly listed organization. From managing budgets to financial planning, we deliver a full range of finance and accounting services to help our business stay on track and meet our goals. We also have other specialist areas of expertise including Portfolio Management and Lease Administration.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.