Sr. Manager, Business Operations

Mailgun San Antonio , TX 78205

Posted Yesterday

We are looking for a Sr. Business Operations Manager who is a true thought leader and is passionate about jumping into problems and effectively leading change. The Business Operations team works across Mailguns global organization to enable Mailguns growth and business success, by formulating and executing operational strategy that maximizes efficiency and scalability. Responsibilities include supporting the design of scalable organizational structures, driving process improvement, developing data-driven insights and decision making, and managing high impact cross-functional projects.

Responsibilities

  • Build, document, and maintain innovative operational processes that meet our business objectives and ensure compliance with a focus on automation and reducing manual transactions
  • Monitor daily operations and address potential issues when they arise
  • Collaborate with the broader leadership team to ensure understanding customer and business priorities
  • Utilize project management skills to mobilize internal and external stakeholders to achieve goals
  • Manage vendor spend and usage to identify cost-savings opportunities
  • Manage all current and new global real estate
  • Manage internal IT Help Desk and asset management processes
  • Drive process improvement initiatives across the organization
  • Continuously create and engage in processes to ensure data accuracy, consistency, and integrity through continuous audit and review as we scale
  • Ensure all systems operate smoothly and align with our quality standards
  • Maximize the efficiency and scalability of all business procedures
  • Establish production KPIs and conduct ongoing quality assessments

Requirements

  • BSc in Business Management or relevant field
  • 5+ years experience as a Business Operations Manager or similar role
  • Ability to perform root cause analysis on complex and less mature processes and services
  • Proficient in Excel and/or Google Sheets
  • Results-oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines
  • Strong purchasing knowledge
  • Vendor management and consolidation experience
  • Experience with workspace and site planning
  • Strong knowledge in Corporate Culture and Event Planning (partnered with marketing and HR)
  • Global Access Management and Access Policies experience (partnered with engineering)
  • Adept at presenting findings in a compelling non-technical manner
  • Process-oriented, but flexible around business needs
  • Technologically savvy with high business and management acumen
  • Proven track record of leading and influencing change
  • Experience with forecasting models
  • Experience with databases and project management software
  • The ability to interpret financial data and allocate budgets
  • Able to work on issues independently and drive improvement initiatives
  • Excellent written and verbal communication skills, and exceptional attention to detail

Preferred

  • Experience in a SaaS or Software company
  • Strong project management skills (Lean Six Sigma)
  • Experience working with international teams (specifically Europe)

Benefits

  • 5+ weeks PTO (treat yo self)
  • 8 paid holidays
  • 100% Medical coverage for employees
  • Life insurance
  • Exclusive Golds Gym membership discounts
  • 12 weeks paid Maternity Leave for birth mothers
  • 4 weeks paid Parental Leave for parents, including through adoption or foster care
  • 401k with employer match
  • 24/7 parking for downtown San Antonio office
  • Limitless supply of Topo Chico in the San Antonio Office
  • Weston Centre Member Card for exclusive restaurant & hotel discounts in San Antonio
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VIEW JOBS 6/6/2020 12:00:00 AM 2020-09-04T00:00 We are looking for a Sr. Business Operations Manager who is a true thought leader and is passionate about jumping into problems and effectively leading change. The Business Operations team works across Mailgun's global organization to enable Mailgun's growth and business success, by formulating and executing operational strategy that maximizes efficiency and scalability. Responsibilities include supporting the design of scalable organizational structures, driving process improvement, developing data-driven insights and decision making, and managing high impact cross-functional projects. Responsibilities * Build, document, and maintain innovative operational processes that meet our business objectives and ensure compliance with a focus on automation and reducing manual transactions * Monitor daily operations and address potential issues when they arise * Collaborate with the broader leadership team to ensure understanding customer and business priorities * Utilize project management skills to mobilize internal and external stakeholders to achieve goals * Manage vendor spend and usage to identify cost-savings opportunities * Manage all current and new global real estate * Manage internal IT Help Desk and asset management processes * Drive process improvement initiatives across the organization * Continuously create and engage in processes to ensure data accuracy, consistency, and integrity through continuous audit and review as we scale * Ensure all systems operate smoothly and align with our quality standards * Maximize the efficiency and scalability of all business procedures * Establish production KPIs and conduct ongoing quality assessments * BSc in Business Management or relevant field * 5+ years' experience as a Business Operations Manager or similar role * Ability to perform root cause analysis on complex and less mature processes and services * Proficient in Excel and/or Google Sheets * Results-oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines * Strong purchasing knowledge * Vendor management and consolidation experience * Experience with workspace and site planning * Strong knowledge in Corporate Culture and Event Planning (partnered with marketing and HR) * Global Access Management and Access Policies experience (partnered with engineering) * Adept at presenting findings in a compelling non-technical manner * Process-oriented, but flexible around business needs * Technologically savvy with high business and management acumen * Proven track record of leading and influencing change * Experience with forecasting models * Experience with databases and project management software * The ability to interpret financial data and allocate budgets * Able to work on issues independently and drive improvement initiatives * Excellent written and verbal communication skills, and exceptional attention to detail Preferred * Experience in a SaaS or Software company * Strong project management skills (Lean Six Sigma) * Experience working with international teams (specifically Europe) * 5+ weeks PTO (treat yo' self) * 8 paid holidays * 100% Medical coverage for employees * Life insurance * Exclusive Gold's Gym membership discounts * 12 weeks paid Maternity Leave for birth mothers * 4 weeks paid Parental Leave for parents, including through adoption or foster care * 401k with employer match * 24/7 parking for downtown San Antonio office * Limitless supply of Topo Chico in the San Antonio Office * Weston Centre Member Card for exclusive restaurant & hotel discounts in San Antonio Mailgun San Antonio TX

Sr. Manager, Business Operations

Mailgun