Sr Manager- Business Data (Logistics CS)

Requisition ID: 832220
Position:Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.
GENERAL FUNCTION
The Senior Business Data Manager supports the development and implementation of recommendations for strategic shifts leading to significant improvements in profitability and attractive returns on investment. Partnering with senior leaders, the Senior Business Analytics Manager conducts advanced statistical analysis by collecting and using a comprehensive set of data that explains all potential business. The mission of the role is also to champion the Voice of the Customer (VOC), instill a culture of excellence and promote a proactive approach to prevent and resolve service level issues that might affect customer experience. This position is critical for smooth communication & alignment between the Atlanta operations team and our internal customers (NA.com, Retail, Wholesale & Military, Export), driving a clear focus on preventative problem solving and continuous improvement.

MAJOR DUTIES AND RESPONSIBILITIES

Challenges Luxottica business with new analytics and insights.
Leverages research and analysis of internal and external sources of information to provide insights and supports the leadership team in developing and presenting fact-based business recommendations.
Prepare and analyze KPIs applying strategic thinking to drive improvements
Support the Executive Team with ad-hoc analysis and reporting
Prevent service issues by monitoring the open orders/WIP in the DC
Manage a team of Customer Service associates with focus on the growth of key individuals
Conducts in-depth analysis on strategic alternatives, particularly the impact on customer value.
Contributes to the development of effective presentations on complex ideas that can be communicated in a simple and straight forward manner.
Partners with leadership to ensure the integration of accurate and complete data sources across the global organization.
Establishes strong cross funtionctional relationships with brand partners at all levels in order to understand business needs and translate data-based insights into actionable initiatives with significant ROI.
Apply continuous improvement approaches to problem solving and troubleshooting in order to drive long term results
Lead a team to follow up on order flow at the DC in order to assure maximum customer service
Prevent service issues by monitoring the open orders and WIP in the DC
Have daily meetings with Operations to understand criticalities and areas of attention

BASIC QUALIFICATIONS

Bachelor's degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field
7+ years of relevant experience in strategy, business intelligence, and/or analytics
The ability to build cross functional relationships and influence partners
Strong analytical and critical thinking skills
Strong Communication Skills: ability to clearly convey very complex ideas in simple easy to understand ways - both in writing and verbally
SAP/Business Objects Experience
Technical Software Expertise: knowledge of statistical packages (R, Tableau), financial modeling (Excel) and presentation (PowerPoint)
Systems implementation experience

PREFERRED QUALIFICATIONS

MBA or Master's degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field
Retail industry, Customer Service or Logistics experience
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Atlanta

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Logistics, Supply Chain Manager, Supply Chain, MBA, Supply, Operations, Management