Develop, design, and write training curriculum. Will oversee, lead, implement, coordinate, and/or provide training. Evaluate training effectiveness and monitor quality to support the retention of covered material and to contribute to the professional growth of associates. Provide direction on the assessment of programs and methodologies to ensure that development and training initiatives are successful.
Essential Job Functions:
Develop, coordinate, and produce training programs using adult learning principles to contribute to the success of personnel. Identify appropriate tools to ensure curriculum meets learning objectives and contributes to an overall, enhanced performance outcome. Design and implement studies to determine training effectiveness and deliver educational programs as needed. Consult with management regarding training needs and management development.
Oversee, develop, update and maintain training materials and procedures in an accurate and timely manner in order to support the staff and functions of the department. Revise training procedures and related documentation as needed. Calibrate with management to design and execute/support development initiatives and identify appropriate support resources and processes. May oversee the development of new training programs.
Monitor training effectiveness by observing training sessions. Prepare and deliver observation evaluations in order to provide performance evaluations as well as recommendations to management on possible improvement opportunities. May research, evaluate and prepare cost benefit analysis and make recommendations regarding technology based training.
Ensure representation on special projects. Maintain current knowledge of company products and services, relevant systems and various methods of training delivery.
Monitor reviews and/or evaluate the quality of service provided by department staff to measure quality and identify non-conformance. May provide regular coaching and feedback to individual staff.
Review and/or handle appeals or elevated issues as appropriate.
Prepare reports of quality results for use by management in evaluating performance or developing training.
Schedule staff to assure adequate/required service level coverage for customers.
Validate the accuracy of decisions and processes for adherence to set standards and/or applicable regulations or requirements. May work with external parties for resolution.
Continue to develop knowledge and stay abreast of all applicable changes in industry laws and regulations.
This position may require frequent standing or walking for extended periods of time.
This position requires up to 33% travel, which may include flying and/or driving and some overnight stays.
Experience in the development of quality training materials and procedures and the delivery of effective training in a variety of environments.
Knowledge of insurance products (i.e. Medicare Supplement, Long-Term Care, Disability Income and Accidental Death, Life insurance and annuity), claims processing and billing procedures and/or knowledge of a brokerage or agency distribution model procedures, products and method
Highly developed leadership skills.
Strong planning, organizational, analytical, decision-making, and problem-solving abilities.
Strong oral and written communication skills and well-developed/excellent classroom/presentation skills.
Demonstrated teamwork, initiative and the ability to accomplish tasks independently with minimal direction and continuous process improvement efforts.
Broad knowledge of insurance industry and strong understanding of corporate and division policies, practices and procedures.
Strong technical background with ability to use various software applications and ability to manage integration of business systems (systems include Genesys/GAD, Confluence, JIRA, Qfiniti, Martet On Demand, Peoplesoft, CC Pulst, MS office suite of products).
Strong Human Relations and Customer Service skills.
Experience managing customer relationships in a customer facing environment.
Ability to handle detail work accurately within established deadlines and under pressure.
Minimum of 5 years of experience working with process and procedure training.
Experience with insurance training.
Ability to methodically and consistently manage customer relationships on an individual level to support profitable growth.
Thorough knowledge of the development, application, facilitation and evaluation of various techniques, methodologies and processes related to learning, business processes, and testing.
For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Advertised: Jun 21, 2019 01:00 PM Central Daylight Time
Applications close: Jul 9, 2019 11:55 PM Central Daylight Time
Mutual Of Omaha Insurance Company