Sr. Learning Experience Designer

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

The Sr. Learning Experience Designer will play a crucial role in developing engaging digital learning experiences to effectively provide self-service training for the people who use Tandem automated insulin delivery systems, their healthcare providers, and their caregivers. This role will collaborate with cross-functional subject matter experts and stakeholders to design and deliver innovative learning solutions for product onboarding that drive performance and enhance the overall learning experience. This role will be hybrid with one day a week in office, so the ideal candidate will be within commutable distance to our San Diego headquarters in Del Mar.

A Sr. Learning Experience Designer at Tandem also:

• Designs and develops captivating and interactive learning materials, including e-learning modules, animations, videos, and simulations, with a focus on simplifying complex healthcare technology and diabetes management concepts to enhance user understanding and engagement.

• Applies instructional design principles, adult learning theory, and learning technologies to create effective digital learning solutions inclusive for all learners.

• Utilizes multimedia tools and platforms such as Articulate 360, Adobe Creative Suite, and learning management systems (LMS) to create and build e-learning modules.

• Coordinates with cross-functional teams, sets project timelines, tracks progress, and adjusts plans as needed to meet project objectives. Maintains clear and consistent communication with stakeholders to ensure alignment and address any issues promptly.

• Conducts needs analysis, learner analysis, and task analysis to identify learning gaps and recommend appropriate learning interventions. Learns from usability studies to provide recommendations for improved ease of use. Evaluates customer feedback to identify opportunities for a more meaningful and useful experience.

• Analyzes the efficacy of learning solutions using quant and qual data gathered from assessments, surveys, dashboards, and feedback channels. Continuously refines designs to enhance learning outcomes based on insights gathered.

• Stays current with consumer technology and healthcare industry trends and best practices in e-learning and training module development, and proactively incorporates innovative approaches into learning design and delivery.

• Partners with internal stakeholders and external vendors to produce the end-to-end learning experience design components, from concept to delivery.

• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

YOU'RE AWESOME AT:

• Advanced knowledge in instructional design methodologies, learning theories, and adult learning principles including pedagogy and heutagogy.

• Experience designing and developing e-learning modules using authoring tools such as Articulate Storyline, Adobe Captivate, or similar software.

• Strong project organizational skills with the ability to work on multiple projects simultaneously and meet deadlines.

• Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organization.

• Demonstrated creativity and innovation in designing engaging and interactive learning experiences.

• Knowledge of ADA and Section 508 compliance standards for e-learning accessibility is a plus.

• Advanced experience eLearning design tools such as (Articulate, Captivate, Canva) and various LMS platforms.

• Visual design skills (Dreamweaver, Photoshop, Illustrator).

• Multi-media experience (including video production, direction, editing).

• Ability to write effective copy, instructional text, audio and video scripts.

• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.

• Ability to collaborate and lead effectively in a team environment.

• Ability to work independently and manage multiple projects.

• Strong communication and collaboration skills.

• Proficient at using Microsoft Word, Excel, PowerPoint, and Outlook.

YOU'LL NEED:

• Bachelor's degree in instructional design, educational technology, instructional technology, or a related field (Master's degree preferred).

• Instructional Design certification or equivalent experience.

• 5 years of experience in instructional design using course authoring tools and proficiency with various LMS systems.

• Must have familiarity with design, video technology and editing and knowledge of assessment and evaluation methods.

WHAT'S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $96,100 - $120,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts. You'll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandem's benefits here!

YOU SHOULD KNOW:

Potential new employees must successfully complete a drug screen (excludes marijuana) and background check which includes criminal search, education certification and employment verification prior to hire.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem's CCPA Notice: https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Hybrid #LI-BC1