Job Location: United States:North Carolina : Cary Alternate Job Location : United States : New York : Oriskany || United States : North Carolina : Charlotte || United States : Ohio : Dayton || United States : Rhode Island : Warwick || United States : Rhode Island : Warwick || United States : Rhode Island : West Warwick
Role Value Proposition:
As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the countrys number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also one of the largest providers of personal lines, Auto, Homeowners, Disability and Long Term Care insurance. How do we do it? The associates, of course!
We are actively hiring Call Center Learning Consultant for our Global Customer Solutions (GCS) team!
In return, we will provide the following to enhance your success and engagement from day one and throughout your career-- Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance.
Who is Global Customer Solutions (GCS)?
Global Customer Solutions (GCS) is MetLifes Contact Center organization. We provide support of key insurance and protection products within the Americas business. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long Term Care and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience.
Participates in assessing learning needs, designing curricula, and developing instructional materials to meet business goals of improving service quality, production output / volume within processing units, and/or facilitating the ease of doing business within sales offices.
Researches and evaluates detailed training requirements from business customers.
Designs and develops comprehensive curricula, training programs, and instructional materials, including instructor-led programs (group) or individual training.
High School Diploma
5+ years of experience of related business experience
Must obtain FINRA Series 6 registration within 90 days of employment
Bachelors Degree; Masters Degree strongly preferred
Strongly prefer current FINRA Series 6 registration
Financial Services industry experience strongly preferred
Excellent oral, written and interpersonal communication skills
Strong organizational and project management skills, with ability to prioritize and work on numerous responsibilities at one time.
Up to 25%
Global Customer Service L&D
Number of Openings
At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition #: 102863