Sr IT Technician

Job Description

MotorWorld is now hiring a Sr IT Technician to assist our internal end-users as well as supervise our current IT business processes. Our Sr IT Technician will cultivate strong relationships with end users throughout the organization and provide timely and effective communication.

Duties & Responsibilities

• Provide both on the phone and on-site software support, hardware installation and hardware maintenance for the user

• Monitor work order progress and job status, updating customers and relevant parties, as needed

• Handle customer inquiries and complaints in a professional and timely manner

• Investigate and resolve field service issues, escalating as necessary

• Ensure that all safety procedures are followed by field technicians

• Assist in managing inventory of parts and supplies

• Provide communication for placing equipment orders, as necessary

• Plan and implement strategies to improve and optimize field service operations

Required Skills and Qualifications:

• College degree, or equivalent certifications, in IT related field

• 3+ years of experience in IT customer service or service management role

• Microsoft Windows networking and LAN/WAN experience

• Working knowledge of Mobile Device Management tools such as Mobile Iron

• Expert knowledge of IT best practices and policies

• A detailed knowledge of TCP/IP and IP addressing

• Working knowledge of Microsoft applications and Active Directory a plus

• Proven track record of successful team leadership and development

• Excellent communication, interpersonal, and presentation skills

• Strong analytical and problem-solving skills

• Highly organized with excellent time-management skills

• Working knowledge of hardware products and software capabilities

• Our Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families' succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more.

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click "W