Sr. IT Systems Administrator

Who we are:

MasterClass is the streaming platform where the world's best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 150+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas' recording studio and Gordon Ramsay's kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

It's a pivotal time for MasterClass - and we want you to be a part of the journey. With a HQ in San Francisco, offices in Beverly Hills and Waterloo, Ontario, we are looking to expand our team to support the business.

If you want to help make an impact on our members' lives - we want to hear from you!

Snapshot of the Role:

MasterClass is looking for a Sr. IT Systems Administrator to serve in a full-time capacity. This role will be responsible for configuring and monitoring MDM Solutions and system Endpoint Security, improving our monitoring systems, and helping to maintain and build our internal automation tools.

This person will also be responsible for the planning, implementation, maintenance, and execution of various projects related to current and future IT systems. We seek a responsive, highly productive professional who can communicate effectively across all altitudes and brings a positive attitude to each situation.

This role is a remote position with periodic in-person touchpoints (HQ in San Francisco, CA)

What You Will Do:

• Support and manage MasterClass' growing fleet of computers and users and ensure high SLA and uptime of those systems for our employees.

• Work closely with the System Administration team to develop a deep understanding of the current tools in place and the priority of new systems.

• Help improve monitoring of our post-production edit workstation fleet and related storage systems.

• Maintain and grow our internal automation applications.

• Work and manage the Help Desk Queue tickets escalated from Help Desk Specialist Agents.

About You:

• 5+ years of experience in Information Technology

• Familiarity with the following tools and concepts: Windows/macOS MDM Administration, Android Device MDM Administration, IDP Management, Endpoint Security support

• 1-3 years of experience working with Cloud Infrastructure in AWS and Infrastructure as Code technologies like Terraform

• Excellent problem-solving skills and experience troubleshooting large distributed systems

• Experience with programming or scripting languages such as Python, PowerShell, and Bash

• "Yes" Attitude: Experience in navigating high-pressure encounters and last-minute changes

• Ability to maintain detailed notes, documentation, and updates to staff and end users

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.