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Sr. IT Support Analyst - Release & Deployment

Expired Job

TD Bank Group Mount Laurel , NJ 08054

Posted 4 months ago

Company Overview

About TD Bank, America's Most Convenient Bank

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Job Description

  • The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

  • Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.

  • Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.

  • Leads the support of highly complex and/or comprehensive applications/systems and/or business lines.

  • Identifies root causes and implements targeted and controlled remediation plans.

  • Administers business applications in co-ordination with appropriate stakeholders.

  • Reviews, participates and implements procedures.

  • Researches industry standards, best practices and new innovations in technology and makes recommendations.

  • Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations.

Requirements

  • Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree
  • 5+ years' experience

Customer Accountability

  • Understand and support the Bank's Customer Service Strategy.

  • Consider the impact of decisions on the well-being of TD, its Customers and stakeholders.

  • Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers

  • WOW at every opportunity.
  • Model quality service delivery at every interaction.

  • Lead and contribute to the ongoing improvement of the partner / Customer experience.

Employee and Team Accountability

  • Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience.

  • Participate fully as a member of the team and contribute to a positive work environment.

  • May provide leadership, training, and guidance to other team members.

  • Ensure ongoing communication with the team on the status / progress of projects and issues / points of interest.

  • Actively share information and knowledge, and proactively learn from the expertise of others.

Community Accountability

  • Participate in civic activities to promote growth and development of the community and a positive image for TD.

Financial Accountability

  • Support the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with "Best Run" concepts and overall enterprise strategy and objectives.

  • Participate in establishing and executing plans and goals for the Business to drive toward results.

Business Operation Accountability

  • Ensure that strategic initiatives and directives are carried out effectively with comprehensive change management strategies.

  • Deliver business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD's scale and operating model.

  • Collaborate to ensure TD is a best run, integrated, customer-focused, growth organization.

  • Ensure processes, policies and procedures are designed in compliance with TD Risk Appetite.

  • Successfully complete all required job specific, compliance-related training. Understand, utilize and follow Compliance/Risk and control programs. Consult with all risk functions in the development and documentation of policies, procedures and controls, for all department processes.

  • Ensure ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings. Maintain appropriate records of action plans.

Hours

Mon-Fri 9am

  • 5pm

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


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Sr. IT Support Analyst - Release & Deployment

Expired Job

TD Bank Group