Sr IT Product Manager

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Senior Product Manager provides application technology expertise and direction in the application development or implementation of highly complex/enterprise wide cross functional programs or projects. May lead to resolution of highly complex problems.

The Senior Product Manager works on multiple projects, engaged in enterprise wide projects and a team member or sometimes as team leaders. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.

Responsibilities

• Responsible for delivering or leading the design, development, support, Maintenance deployment of functional applications as well as information support processes.

• Project assignments of high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives. This includes assisting business leadership and IT leadership with strategic planning and initiatives.

• Develops or leads test plan development for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing.

• Leads resolution of high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary.

• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicates across teams and all levels of management and leads others on the team with task assignments and deliverables.

• Leads technical analysis discussions, delivers supporting artifacts and assists with conducting review sessions for all necessary approvals.

• Develops, maintains and a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.

• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.

• Leads Product Release management functions which may include developing test plans, performing test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.

• Develops overall project task list for team, estimates and resource plans for highly complex or enterprise wide solutions.

• Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.

• Provides guidance and training and problem solving assistance to other team members and operational support teams.

• Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.

• Involved in the Development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.

• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
• 5+ years required
• 10+ years' experience working in IT as an Application Systems Analyst or Technical Analyst role
• 2 or more relevant technical/professional security certifications preferred.

Skills:

• Strong knowledge of AI, AI Governance

• Strong knowledge of Clinical EMR Systems (Cerner/EPIC)

• Knowledge of Cloud infrastructure like Google Cloud is preferred

• Excellent writing/documentation and communication skills

• Fast learner, quality consciousness and committed to providing exceptional customer service

• Experience working with project life cycle or project management methodologies required.

• 6 or more years' experience application support, implementation or development experience with applications in a hospital or medical related industry is required.

• Expert level understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering, specification development and creation of design and system test plans.

• Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT And non-IT Audiences in concise and easily understandable manner is required.

• Advanced oral and written communication skills capable of communicating at executive levels within the organization is required. This includes the ability to present highly technical concepts, solutions, and issues in a manner business leaders can leverage to support their business vision.

• Exceptional presentation, technical writing and documentation skills are required.

• Capacity to leverage strong analytical and complex problem solving skills to recommend solutions.

• Proven abilities in problem management, process analysis and root cause analysis is required.

• Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required.

• Ability to work independently and in a complex, matrixed and virtual team environment is required.

• Operational understanding and ability to work in a complex and matrix oriented team environment

• Ability to handle multiple moderate to complex projects, set priorities, schedule and meet deadlines is required.

• Strong command of key productivity applications: Google Workspace

• Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.

• Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill.