Sr. IT Analyst / Sr. IT Infrastructure Admin (L3)

Sr. IT Analyst / Sr. IT Infrastructure Admin (L3)

Salary wise 80K base plus benefits or 45/hr on W2.

Location is Doylestown, PA

Roles and Responsibilities:

• At least 7+ years with administration of Active Directory, Azure Active Directory, Office 365, DNS, TCP/IP, and relevant technologies.

• Hands-on Experience in OneDrive for Business, Office 365, SharePoint Online, Teams, and Azure Active Directory (AAD).

• Knowledge and hands-on experience with RingCentral. (Recommended)

• Provision and de-provision access and permissions to resources in on-premises Active Directory and cloud-based environments.

• Administer, maintain and troubleshoot the domain controller footprint to ensure the overall health of the Directory.

• Plans, organizes, coordinates, and directs a variety of operations, security, network, systems, and application deployment either hosted in the cloud or on-premise, service desk, and support functions of the Infrastructure Unit in the information technology division.

• Manages the day-to-day information technology operations; oversees the IT service desk and user support, maintenance, monitoring, and troubleshooting of the computer systems including applications, databases, servers, storage, desktops, networks, security, audio-visual and telecommunications, and all aspects of the IT infrastructure; and serves as a technical resource.

• Troubleshoot Active Directory, Azure, and Office 365 issues pertaining to authentication and authorization as well as any other incidents that are escalated to our ITSM queue.

• Good Knowledge of SQL Server Administration (Preferred)

• Experience with Email Migration (Gsuit - Exchange online ) Preferred

• Good working knowledge of Ticketing system (ITSM Tools)

Desired Candidate Profile:-

• Exceptional customer service, organization, interpersonal, time-management, and written and verbal communication skills for project requirement gathering and Stakeholder engagement.

• Experience in creating and establishing SOP, policies & procedures.

• Experience with backups, restores, and recovery models.

• Knowledge of High Availability (HA) and Disaster Recovery (DR)

• Ability to multi-task and context-switch effectively between different activities and teams

• Hands-on experience on migration and consolidation projects.

• Having good experience in security, compliance (HIPPA, GDPR), and business associate agreement. (Preferred)

• MCSA, MCTS, MCITP, and ITIL Certifications (Recommended)