Req ID: 21909
Employment Status: AF - Active
The Sr. Systems Manager Clinical Application Support & EHR Optimization serves as an influential leader and change agent, exercising strong communications and collaboration skills to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals. This position provides management and support of the Optimization portfolio, with the specific goals of improving clinical user efficiencies with the usage of the EHR and enhancing the patient and family experience.
In collaboration with clinical and business leaders, The Sr. Systems Manager thoroughly identifies, plans, and implements high impact and sustainable work approaches to achieve tactical and strategic objectives. By managing matrixed resources, driving the decision making process (as appropriate), and reporting out to various stakeholder groups, the Sr. Systems Manager will achieve successful completion of individual goals and the initiative as a whole.
This position has high interaction and visibility with front-line and C-suite hospital management, clinical champions, patient/family relations, corporate services, research institute, CHOP affiliates, and IS leadership to:
Develop, maintain, improve and measure the Epic Optimization strategy execution.
Forge operational and clinical partnerships to influence outcomes
Champion organizational change to improve EHR utilization through efficiencies in workflow and process
Lead service strategy, design, operation and continuous service improvement.
Participate in tactical and strategic planning for EHR Optimization.
Demonstrate competency in strategic thinking and leadership.
Ensure active collaboration across Information Services and all partners across the enterprise.
Utilize knowledge of CHOP policies, procedures, culture, and requirements in order to develop, maintain, and support organizational and strategic initiatives.
Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
Work with clinical application support teams to implement sound designs which meet clinical and non-clinical requirements and enable business priorities.
Determine root cause of problems and implement solutions to prevent the problem from recurring. Lead complex problem investigations.
Provide technical consulting, analysis and recommendations.
Participate in the evaluation and recommendation of tools and technologies.
Manage EHR Optimization team which may include levels I, II, & III, Principal, Supervisory, contractor, vendor, and other staff as needed.
Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
Perform recruitment and hiring. Performs consultant selection and consultant management.
Manage resources in a matrixed environment.
Create a departmental Training and Development Plan.
Conduct staff meetings and 1-1 meetings monthly (at a minimum).
Maintain fiscal stewardship as necessary, for any technical and technical personnel aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs
3.Relationship Management and Communication
Exhibit outstanding interpersonal, diplomacy and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
Establish and maintain collaborative relationships with all levels of clinical staff, across the enterprise.
Coordinate cross enterprise resources, in conjunction with Clinical Application Support Leaders, to ensure successful delivery of EHR Optimization initiatives.
Communicate and partner with management, analysts, subject matter experts and end users to establish productive working relationships
Participate in leadership meetings such as the IS Directors and Managers meeting, special committees, and appropriate governance committees
Demonstrate strong customer focus
Manage client expectations
Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others and promotes understanding
Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
Exhibit the ability to see the big picture and conceptualize/document creative solutions.
Maintain knowledge of business operations, strategies, information requirements and priorities.
Serve as business liaison to various vendors. m. Exhibits commitment to professional development and self-improvement.
Job Responsibilities (Continued)
Demonstrate expertise in project management and SDLC methodology including the ability to effectively deploy resources and manage multiple projects in a cross functional environment.
Exhibit the ability to lead and manage projects for both clinical and business applications.
Lead implementation and support projects within the constraints of time, budget, and scope.
Allocate resources to projects.
5.Communications and Governance
Proactively develop and create communications strategies and methods to effectively convey information, provide governance and oversight, and facilitate efficient decision-making.
Target messages to audiences such as CHOP executives, Clinical and Operational leadership teams, etc. Continually assess current methods and strategies, and develop and implement new options to meet evolving communication needs.
Lead and support the timely communication to the CHOP community regarding all areas of responsibility. Use existing CHOP vehicles to effect desired results (Leadership briefing, Governance bodies, Town Halls, etc.)
Lead and/or participate in appropriate meetings including: governance, program/project executive sponsors, steering committees and other targeted committees, etc. to achieve desired objectives.
6.Financial Planning, Vendor Management and Optimization
Participate and provide input into the budget, annual IS Budget process and 7-year capital budget.
Participate and provide input to track team capital and operating budgets.
7.Regulatory and Compliance
Conduct job responsibilities in compliance with CHOP policies and procedures.
Actively support implementation of Information Security standards and requirements.
Follow CMS, State and local laws, JCAHO standards and other appropriate agencies rules and regulations.
Required Licenses, Certifications, Registrations
Participate in professional organizations, peer groups, and industry trade groups to stay current with technology; attend conferences, seminars and/or webinars regularly.
Required Education and Experience
1.Bachelor's Degree in Computer Science, IS or related business field
2.Minimum of ten (10) years' experience providing customer-focused solutions
3.Minimum of ten (10) years' experience managing resources in a fast past information services environment
Preferred Education, Experience & Cert/Lic
Preferred Education: Master's in Business or Health related field
Preferred Experience: Healthcare or Information Services experience
Preferred Licenses/certificates/registrations: Epic certification in any module
Additional Technical Requirements
Information Security Requirements
Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.
Exceptional written and oral communication skills
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
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2716 South Street, 6th Floor
Philadelphia, PA 19146
Nearest Major Market: Philadelphia
Job Segment: Clinic, Medical, Technical Support, EMR, Consulting, Healthcare, Technology
Children's Hospital Of Philadelphia