Responsible for managing and coordinating 7-Eleven IT Applications Management, and 7-Elevens IT support partners in the implementation and ongoing operations of IT services. This role is responsible for the financial management of the organizational activities and in managing high level relationships with 7-Eleven IT customers as well as 7-Elevens IT support partners.
Consult and advise Vendor Management team with overall account management, contracts, software licensing/maintenance and professional services.
Establish and manage relationships between multiple partners and third party vendors.
Ensure that oversight and coordination of vendor support is managed.
Customer Liaison AND New Technology
Servers as senior escalation point for outsourced IT service providers.
Interacts directly with senior and executive level business manager.
Oversees relationships with vendors, other internal support groups, and business units Program Management Office
IT Operations Performance Management (OPM) - responsible for oversight and management of all services within the Company Support teams. This includes reporting, communications, and meetings for all OPM related activities. This role will be responsible for oversight and ensuring that the OPM area is managed to meet Technology Servicess strategic objectives and goals.
Capacity, Availability, Service Continuity, Change, Configuration, & Release Management
Ensure third-party products conform to 7-Eleven policies.
Advise and direct customers and support teams.
Provide strategic direction regarding disaster recovery (DR) design, planning, and implementation.
Oversight of planning and coordination of testing directly related to applications.
Financial & Asset Management AND Compliance & Audit
Includes oversight of software licensing/maintenance management and associated accounting.
Ensure that all agreements are managed with Procurement and vendors as required.
Provide guidance and direction to the business management and project teams regarding software, support, and project costing.
Experience: 10, PM, ITSM.
Experience implementing and managing near-shore/off-shore service providers in tiered support model.
Experience managing multiple outsourced service providers.
Experience in managing large projects with multiple vendors.
Experience managing to Service/Operating Level Agreements for multiple operating units.
Outstanding people management and mentoring skills.