Leads in the research, development and enterprise-wide integration and implementation of new and emerging communications & collaboration technologies.
Identify root cause and provide documentation on outage details and customer impact.
Serve as an escalation port to provide technical support for communications and collaboration systems
Provide expertise in designing communications and collaboration solutions, including physical and logical topology design and high availability architecture.
Manage the development and testing of business continuity and disaster recovery plans for communications and collaboration services.
Ability to conduct root cause analysis, plan, organize and coordinate multiple projects
Proficient oral and written communication skills
Job Specific Requirements:
Preferred skills below:
Experience with SIP (Session Initiation Protocol)
Experience with SIPREC (Session Recording Protocol)
Experience designing, implementing and support Oracle/ACME Packet SBC's
Experience supporting the Avaya Aura Platform (SM, CM, AES)
Experience with Avaya call routing (ARS, AAR, VDN's, Vectors)
Experience implementing or supporting Verint Call Recording
Knowledge on VMWare ESXi
Number of Openings Available:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statement:
BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
Tobacco-Free Hiring Statement
To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.
Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.
Bluecross Blueshield Of Tennessee, Inc.