Sr Infrastrucutre Service Delivery Analyst

Hcsc Waukegan , IL 60079

Posted 3 months ago

Job ID: ZB-1028019 Description:

As the health care industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable health care for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Job Purpose:

  • This position is responsible for providing operations infrastructure support services of all non-production and production environments for Middleware; the use of analytics to improve service and application availability; lead Middleware outsourcing vendors in customer interactions with application support and release teams; address incident resolution, support issues and root cause analysis working with Middleware vendors; transition knowledge from design/build engineering teams; assist in managing vendor performance and monitoring of SLAs.

Required Job Qualifications:

  • Bachelors Degree and 4 years in Information Technology experience OR Associates degree, Technical Certification and/or College Courses and 6 years of Information Technology experience OR 8 years of Information Technology experience.

  • Extensive administrative experience in multiple Middleware technologies that support various java web application servers

  • Extensive experience in IBM Websphere & Portal administration

  • Experience in Tomcat, JBoss EAP and Apache HTTP web server

  • Experience in troubleshooting, reviewing logs and identifying issues in IBM WAS/Portal/Tomcat/JBOSS middleware implemented in legacy and PaaS cloud infrastructures

  • Experience in evaluating, installing, and applying product upgrades, support packs or security patches as required

  • Experience or knowledge in Websphere clustering and SSL security configurations

  • Experience or knowledge in monitoring the systems daily and in responding immediately to security or usability concerns

  • Scripting knowledge to produce automation of routine support tasks and monitoring capability (shell, python, ansible scripting)

  • Experience or knowledge in use of application performance and monitoring tools such as CA Wily, Dynatrace and AppDynamics

  • Ability to lead a small team for projects

  • DR/Business Continuity experience

  • Customer service oriented

  • Adaptability and ability to introduce / manage change

  • Drive conflict management in high pressure situations

  • Performance / metrics-driven decision making

  • Basic understanding of Health Care insurance goals and practices

Preferred Job Qualifications:

  • Middleware messaging technologies exposure or experience in IBM MQ Series system administration, Integration Bus (Message Broker) and Datapower

  • Mulesoft exposure or experience

  • Strong Oral and Written Communication skills

  • Past HCSC application or infrastructure Middleware experience

  • Experience with Middleware, including Server, OS, Virtualization, and Container technologies

  • CA

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements:
Expertise Information Technology Job Type Full-Time Regular Location IL - Downers Grove, IL - Naperville, IL - Waukegan, IL - Chicago, TX - Richardson


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Infrastructure Service Management Analyst Snow

Hcsc

Posted 1 week ago

VIEW JOBS 1/4/2019 12:00:00 AM 2019-04-04T00:00 Job ID: ZB-1029545 Description: As the health care industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable health care for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members. Job Purpose This position is responsible for creating and maintaining process information for IT processes, including mapping and measuring business objectives to IT process outputs; driving conversations with IT and business partners to define process requirements, and create process flows and metrics to measure success for one or two of the following processes: incident, problem, service request, configuration, knowledge, and asset in conjunction with the enterprise process design team; leading the creation maintenance, and reporting of various ITIL process area metrics, including Configuration, Knowledge, Incident, Problem, Asset and Service Request; utilizing analytics to plan, implement and continually improve processes to transition activities of newly deployed apps/services from development to support staff. Required Job Qualifications: * Bachelors Degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience, with 2 years in ITIL Process role. * Experience with ITIL v3. * Experience with SaaS ITSM Suite of tools such as ServiceNow. * Experience with IT Asset Management and CMBD Integration. * Experience with IT standards, procedures, policies. * Familiarity with HIPAA, COBIT, ITIL, CMMI and other process standards. * Customer relationship management. * PMO structures, processes, and methods. * Experience with demand / consumption management. Preferred Job Qualifications: * Oral & written communications. * Problem solving / analytical skills, tools and techniques. * Process engineering and re-design. * Teamwork and collaboration. * Adaptability / ability to manage change. * Problem solving / analytical thinking with a results oriented focus. * Conflict management. * Navigating organizational politics. * CA HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements: Expertise Information Technology Job Type Full-Time Regular Location IL - Naperville, IL - Waukegan, IL - Chicago, TX - Richardson Hcsc Waukegan IL

Sr Infrastrucutre Service Delivery Analyst

Hcsc