Sr Infrastructure Engineer - Voice Platforms, Digital Workplace

American Express New York , NY 10007

Posted 10 months ago

Why American Express?

There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they're ready to take on a new career

path, we're right there with them, giving them the guidance and momentum into the

best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it

Millions of customers depend on our infrastructure, we depend on you.

The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So if you're an authority on infrastructure and know the value of supporting technology and the people who depend on it, build you career here.

Build a platform and a solid career.

Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture that makes American Express an exceptional place to work, and a huge part of why we regularly win the best workplace awards all over the world. If you're ready to pursue a challenge and make an impact, you owe it to yourself to launch or grow your career here

  • Rely on you to provide maximum possible service availability and performance across Avaya Call Center and Carrier SIP Transport

  • Advanced Oracle SBC knowledge

  • Build Oracle EOM thresholds and alerts

  • Genesys Voice SIP Server support

  • Build and Maintain Voice Automation platforms

  • Provide valuable solutions for business, both tactically and strategically and ensure compliance to process, procedure and tools within the operations

Required skills:

  • Ability to diagnosis voice equipment problems, following sound troubleshooting procedures to find solutions

  • Extensive experience with voice platforms and server theories, principles and concepts; voice application and standards; networking fundamentals; Windows, Linux; SAN storage systems; clustering;physic, SIP, VOIP; LAN/WAN/Firewall/VPN network technologies

  • Self-motivated to creatively find and investigate a wide range of system events across Avaya CM, CMS, AES, and Oracle SBC platforms

  • Possess extraordinary interpersonal skills across teamwork channels such as email, decks, group discussions, Slack, Skype, etc.

  • Extensive hands-on experience building and being responsible for the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies consistent with rich business knowledge.

  • Demonstrate thought leadership to overcome challenges and motivate change.

  • Strong IT management, documentation, planning and organizational skills

  • Ability to handle various tasks simultaneously and respond appropriately

  • Independent self-starter to make things happen and prioritize your own work load.

  • Requires professional written and oral communication skills and analytical skills

  • Solid grasp on CTI/RTA links between CMS, AES, Intelligent Call Management systems and Dialers

  • Bachelor's degree in Engineering, Computer Science, Information Systems or other related field or has equivalent work experience

  • Prefer specific technical knowledge in two or more of the following areas: Linux, Avaya, Genesys, ICM routing, Carrier Routing tools

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions


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Sr Infrastructure Engineer - Voice Platforms, Digital Workplace

American Express