Job Req ID: 7503
Job Title: Sr. Infrastructure Engineer - All Covered
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered!
Konica Minolta currently has an exciting opportunity for a Senior Infrastructure Engineer!
Reporting to the Service Delivery Manager for Cloud Services, the Senior Infrastructure Engineer is responsible for supporting the infrastructure systems and services that support the business and its clients. This includes compute, storage, network, security, infrastructure applications, and related services.
The Senior Infrastructure Engineer is responsible for entire services lifecycle from planning to development to implementation to operations and optimization. The role is critical to support core business functions and services. Continuous improvement and a holistic approach are key qualities for the role.
The Senior role includes mentoring and leadership where necessary to accomplish team goals. The Senior Infrastructure Engineer focuses on 'problem seeking', and will identify opportunities for improvement as well as thoughtful solutions to team members and management.
Essential Job Functions
Cloud Services Infrastructure Planning and Development:
Provide Shared Services for a global enterprise, including the primary function of Cloud Service Provider
Serves as the primary support for cloud infrastructure (systems, storage, network, services and security)
Ensures that activities align with business objectives and priorities
Maintains an architecture that anticipates future requirements
Leverages other organizations when appropriate
Upholds a strong ethic for systems management that leverages a holistic approach that considers the impact to the entire organization
Maintains written policies, procedures and standards
Champions a spirit around innovation, continuous improvement and quality
Drives toward solutions that support automation and self-service
Conscious of appropriate costs and considers methods to fully recover costs via client utilization
Ensures operational success for core systems and services
Participate in 'follow the sun' global support model
Primary on-site support for data center, systems, storage, network and related applications
Contributor to the list of infrastructure activities
Provides regular reporting of utilization for billing and partner reporting
Responds to systems and services outages and other service-related activities
Effectively prioritizes activities in alignment with overall business objectives
Provides technical expertise and support to fellow technical staff throughout the company
Serves as a technical escalation point for field and IT resources
Ensures change management processes are followed
Ability to work individually and as a team to meet deadlines and achieve results
Acquisition Support/Datacenter Consolidation:
Engages with project management team and acquisitions to plan datacenter consolidations
Provide support and tools to markets to migrate acquired clients into the All Covered Cloud, including nights and weekends as necessary
Provide status reports on datacenter progress through completion of consolidation tasks
Competencies (Knowledge, Skills and Abilities)
Established track record in enterprise systems management
Experience working at an enterprise scale
Strong expertise with virtualization (VMware preferred), servers, storage, networking and security
Strong expertise in datacenter design and hypervisor-based migration tools
Strong business acumen and a drive toward business growth and cost control
Experience leading systems architecture, technologies and methodologies
Discipline to work remotely and communicate clearly
Close familiarity with the Small-Medium Business (SMB) market
Experience with multi-tenant Infrastructure as a Service (IaaS) preferred
Experience with public cloud solutions (AWS, Azure) preferred
Experience, Educational Reqts and Certifications
Konica Minolta Offers:
Outstanding benefits package (including medical, dental, vision, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Tuition Reimbursement Program
Ongoing professional development training
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.