With minimal supervision, leads teams which design, build and test, workflow/automation and multi-platform orchestration environments and solutions for IT infrastructure and processing. Uses well developed analytical and problem solving skills to de-bug and optimize these platforms and services. Using a broad range of cross platform engineering skills collaborates with 3rd level engineering and Enterprise Architects to build, complex, repeatable IT infrastructure delivery models. Interacts closely with the Infrastructure Automation admins to 'productionalize' and document these processes. Contributes to the overall vision of the automation toolset and standards. Engineers and builds seamless integrations of automated processes into the various enterprise control environments such as uCMDB, monitoring, Change Management, Service Catalog and scheduling. Contributes to the toolset vision for the configuration and automation of all infrastructure build, fix, implementation and maintenance activities in the enterprise.
Leads cross functional teams of 3rd level engineers (ex. Operations Engineering, third level Infrastructure Engineering, Monitoring Engineering, DBA, Enterprise Support and Security) to deliver automated solutions which decrease manual work, improve quality and/or improve current automated solutions reducing delivery time to customers.
Engineers, builds and tests multi-platform automation, orchestration and workflows based on requirements from various IT partners within the specified catalog of approved automation solutions. Collaborates with 3rd level engineering partners (ex. Operations Engineering, third level Infrastructure Engineering, Monitoring Engineering, DBA, Enterprise Support and Security) and Operations staff to ensure the appropriate delivery criteria and process capability are met. Contributes to the creation of and maintains departmental standards. Leverages version control to ensure consistency within each environment.
Contributes to the toolset vision and standards for automation within the IT Operations department. Evaluates and recommends technologies that will be easily maintained and enhanced to get ahead of our rapidly growing development efforts.
Builds, delivers and maintains capability to measure utilization, costs, delivery time, accuracy and impact on availability. Analyzes and evaluates metrics, key performance indicators and service level agreements to support the overall process improvement goal of the team. Leverages this analysis to drive continuous improvement of automation services.
In conjunction with Operations Engineering, third level Infrastructure Engineering, Monitoring Engineering, DBA, Enterprise Support and Security, prioritizes all opportunities to transform incident mitigation data and root cause analysis into automated, ?self-healing? processes.
Drives the downshifting of completed and verified automation solutions into the Operations Center. Ensures that all training, technical and knowledge documentation is accurate and up to date and that the Automation Administrators have a complete working knowledge of the catalog.