The Implementation Consultant (IC) is responsible for integrating, implementing and executing our Best In Class KBB Instant Cash Offer (ICO) and KBB Price Advisor Participating Dealer (PAPD) setup in the field. The IC is also jointly responsible assisting in the development of our internal dealer field sales team's knowledge and use of ICO/PAPD as well as working closely with those Performance Consultant (PC) teams. The IC is individually responsible for the implementation of between 18-20 dealers per month.
To effectively implement the ICO/PAPD processes, tools and behaviors into an existing dealer location and /or group
To engage in high profile ICO/PAPD planning with external Executives, Dealership owners, General management and store level personnel
To ensure all ICO/PAPD product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client
To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down
To work with 'at risk' clients, determine action plan to turnaround for success
Provide tailored solutions to the ICO/PAPD integration into an existing dealers process up to and including the Road to The Sale in order to achieve Best In Class results
To assist in the generating high client attendance to product launches with a goal of 90% minimum variable team attendance at launch day
To participate in product development/enhancement review sessions to continue in development as a KBB ICO/PAPD business partner while leveraging real time field experience
To schedule any travel in a way that allows for maximum time with clients and 'reach'
To work with new PC team members as required in mentoring activities
To construct and communicate summary reports with appropriate documentation
To engage and participate in the exchange of 'best practices' across entire dealer field sales and performance consultant teams
7 years of experience in retail automotive (dealership) or a combination of experience in:
Retail automotive (dealership)
Like and relevant consultative Sales/Training experience in the automotive industry
Proven advanced relationship management capabilities
Demonstrated advanced communication skills (verbal, written, phone, interpersonal and presentation)
Proven ability and experience working with all levels of employee within a Dealership
Demonstrated ability to articulate and communicate in an engaging manner
Demonstrated advanced listening skills with an ability to detect problems and risks through all communication vehicles (in person, by phone, via email).
Demonstrated and proven advanced customer service skills and methodology
Demonstrated ability to work in both a team oriented and an individual environment
Proficiency in using Customer Relationship Management Systems.
Computer literacy including MS Office suite
Capable of traveling up to 85%, day and overnight