Sr. Human Resource Assistant

Amazon.Com, Inc. Prince George , VA 23875

Posted 2 months ago

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as a Sr. HR Assistant supporting our US Customer Service teams.

The Sr. HR Assistant provides hands on support to our Associates, Operations managers, Team Managers & Group Managers The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.

  • Can you tell a story with data? Produce and analyze reports to identify talent trends including being able to find ways to measure effectiveness of initiatives and programs developed by the team. Be able to identify trends and create action items as well as partner with Operations and HR Business Partners to drive implementation and impact. Utilize HRIS systems for data entry, modification, and reporting. Auditing to ensure our data is right.

  • Do you like to help people achieve their best? Talent development is key at Amazon. Partner with Operations, Support Functions, and HR Business Partners to help ensure our processes around talent remain top notch, which may include: 1) managing development programs to ensure maximum reach and impact, and/or 2) assisting with quarterly and annual talent planning processes, systems, and tools.

  • Can you tell when something seems off? Be a point of contact for employee concerns. Ensure you use the right judgement to escalate, while ensuring we remain connected to the person and the issue. Partner with the HR Business Partners to appropriately address concerns, helping to ensure we drive to the right resolution.

  • Do you like to connect people to the bigger picture? Help drive overall FC engagement. Promote positive employee relations through identifying trends, evaluating data and anecdotes, and leveraging employee feedback through Engage@Amazon and Connections.

  • Are you an Admin Wizard? Support the team with administrative functions such as managing the team e-mail box, calendar management, and event support.

Responsibilities include:

BUSINESS PARTNERSHIP:

  • Support associates and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring you guide our teams to the right resources to ensure a quality and timely solution

  • Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts

  • Influence leadership (typically Area Managers and Operations Managers) during associate-impacting decision making

  • Participate in HR investigations and coordinating appeals

  • Interpret employee engagement data and recommending action items to deliver results

  • Provide leadership development support to onsite Area and Operations Managers

ADMINISTRATIVE AND SYSTEMS:

  • Attendance tracking: coordinate with managers to ensure associates are on the correct schedule patterns

  • Complete and bridge metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc

  • Assist managers in responding to associate questions on time, benefits, accommodations, loa, etc.

  • Assist Recruiting, as necessary, with new hire orientations and interview loops.

  • Facilitate the internal recruitment process by coordinating internal job requisitions, scheduling interviews and administering the associate internal transfer portal

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Sr. Human Resource Assistant

Amazon.Com, Inc.