Sr Hosp Cust Exp Mgr.Managed Services Ops.Us

Ricoh Americas Corporation Seattle , WA 98113

Posted 4 weeks ago


Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises day-to day operations of Managed Services staff. Approximately 80% of time should be spent in delivery of hospitality, concierge, and Ricoh Workplace Services and approximately 20% of the time should be spent in administrative duties, developing and implementing related procedures. High degree of customer interface. This position serves as a representative of both Ricoh culture and the customers culture.


  • Responsible for managing employees in Workplace productivity (meeting room services, visual communication), concierge services, hospitality and customer experience services

  • Prepare and deliver performance reviews (or assist in preparation and delivering)

  • Organize team meetings and define action plans

  • Able to step into any of the hospitality and customer service type roles: Lobby, Client Experience, agency Guest Relations

  • Responsible for conference room booking and room conflict resolution, book travel, expense reporting

  • Conflict management and resolution of conference room bookings

  • Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings

  • Manages staffing matrix, finds backfills for scheduled and unscheduled absences

  • Interviews and assesses candidates

  • Responsible for appearance/maintenance of all hospitality/facilities areas

  • Support clients and team through excellent communication and professional level skills

  • Prepare for key client visits / liaise with Building Security staff

  • Convert monthly volumes into RICOH Monthly Management report along with creating customized reporting for client

  • Oversees catering program for sites and ensures quality

  • Works closely with Facilities Management to ensure function and maintenance of meeting space.

  • Develops and maintains Standard Operating Procedures for visitor access as well as special requests

  • Ensures SOP's are consistently followed (i.e. mail procedures, visitor access, new hire procedures, office seating)

  • Holds Client Communication Meetings: Communicate daily with internal and external clients

  • Maintains communication with Site Managers and guides and assist with any employee relations or performance issues.

  • Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary.

  • Process and follow up on all catering orders. Along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics, events, etc.

  • Manage client vendor relationships/validating vendor invoices and submitting for processing

  • Provide advanced administrative skills in typing, proofreading, and editing various documents, coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently.

  • Manage and or/assist with various internal and external events and coordinate all office wide special events and projects with identified client/team member

  • Assisting with cleaning kitchens, stocking supplies, and tracking inventory.

  • Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary

  • Serve as company concierge in regard to guests, clients, staff, providing tours of facilities,

  • Coordinate catering for meetings with support staff and caterers

  • Maintain and update company phone & speed dial lists

  • Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times

  • Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities

  • May assist with daily management of facilities

  • Creation of proposals in customer systems and well as print production environment

  • Support Executive Level client facing staff

  • Vendor procurement and coordination for special projects

  • Self-motivated customer brand ambassador

  • Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met

  • Represents the culture of both Ricoh and the customer as required

  • Perform other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires High School diploma or equivalent; college is a plus.

  • 2-3 years in Hospitality and Service industry related field preferred.

  • Previous management experience required.

  • Required proficient PC skills, utilizing standard business software applications, and Microsoft suite-Outlook, Outlook Calendar, Word, Excel, PPT.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Software Development Engineer Physical Stores Shared Services

Amazon.Com, Inc.

Posted 1 week ago

VIEW JOBS 5/20/2020 12:00:00 AM 2020-08-18T00:00 Would you like to be part of a team that is solving new business challenges through innovative technology? The Team: Physical store technology teams support solutions for Amazon's brick and mortar store. For example, one such store is the Amazon Books store, which offers a curated selection of books and an array of Amazon devices. It is a magical experience that combines the best parts of a neighborhood bookstore with's low prices and the expertise of passionate, knowledgeable staff who tailor their approach to the unique needs of each customer. While we use existing Amazon systems when possible, you'll be working on challenging problems that need innovative solutions specifically for all Amazon's brick and mortar store formats. The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional customer experience. Everyone on the team needs to be entrepreneurial, excited to work in a "green field", wear many hats and work in a highly collaborative environment that is more startup than big company. The Role: How often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? Would you like to know more about how computer vision and machine learning can be used to solve these problems? If this sounds intriguing, then we'd like to talk to you about a role on a new Amazon team tackling a set of problems requiring significant innovation. The Role: Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that's more startup than big company. We'll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. The Role: As a Software Development Engineer in Physical Store Tech, you will work in a team of talented engineers to build low-latency solutions for frontend (Javascript, CSS, hybrid), middle tier (Java, Spring) and backend (non-relational databases and other AWS services) as well as identify and evaluate new technology options for the challenges we are trying to solve. We are looking for a smart engineer who can effectively deal with ambiguity and work independently to clarify requirements, build prototypes and deliver results quickly. Come join a team in which builders build software and delight customers! You will learn a ton, have fun and make a positive impact on millions of people. There are exciting green field opportunities in Physical Store Returns, Upsells and Omnichannel areas that touches various retail systems across amazon. Amazon.Com, Inc. Seattle WA

Sr Hosp Cust Exp Mgr.Managed Services Ops.Us

Ricoh Americas Corporation