Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sr Health Concierge

Expired Job

Bswift Charlotte , NC 28201

Posted 4 months ago

Job Description:

POSITION SUMMARY

The Senior Health Concierge is directly responsible for helping bswift meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.

Fundamental Components:

The Senior Health Concierge in the call center will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services as well as provide support to other Call Center Representatives including mentoring, providing feedback, assisting with escalated phone calls and system and client training. This individual will: Process transactions and resolve issues Research customer requests and follow up with customers as needed Assist in the coaching and mentoring of Customer Service Representatives Provide regular customer service, system and client training to the Call Center Assist Customer Service Representatives with escalated customer calls Assist with lower level client facing escalations Assist with company projects and administrative tasks Fulfillment; mail merge Other projects assigned as needed

BACKGROUND/EXPERIENCE desired:
3 + years Customer Service experience required 1+ year of experience working bswift accounts and systems in preferred Must have strong verbal and written communication; must be conversational Extremely resourceful and able to problem solve Ability to provide exceptional customer service consistently Schedule flexibility is required Must be able to display a positive attitude in a fast paced environment Spanish speaking preferred/ Project management Skills

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe.

We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe.

We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail.

Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Concierge (Cnc)

Realmanage

Posted 2 weeks ago

VIEW JOBS 11/23/2018 12:00:00 AM 2019-02-21T00:00 Overview GrandManors is a Division of RealManage company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. Responsibilities Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors. Assists other employees with residents and visitors to ensure overall coverage in management office and deliver a high level of customer service. Qualifications * Telephone skills * Personal Computer skills, Keyboard * Copy Machine * Facsimile * Basic knowledge of Fair Housing laws preferred EXPERIENCE AND SPECIALIZED KNOWLEDGE Position requires a minimum of 1 year experience in customer service related industry (i.e., retail sales, real estate sales, hospitality, etc.). Strong attention to detail is a must. TYPICAL PHYSICAL DEMANDS Job is intermittently sedentary, but requires mobility (i.e. climb stairs) to assist with community announcements and placing resident packages in inventory. Will use repetitive motion of hands/wrists in using computer and/or typewriter. Must have normal range of vision to complete paperwork, review applications and documentation; hearing and speech to communicate with residents, vendors, supervisors and employees on the telephone or in person on a regular basis. Realmanage Charlotte NC

Sr Health Concierge

Expired Job

Bswift