Quest Diagnostics Incorporated Birmingham , AL 35202
Posted 2 weeks ago
Category Customer Service Location Birmingham, Alabama Job function Operations Job family Health Advisor
Shift Day Employee type Regular Full-Time Work mode Remote
Health Advisor Senior
To work in a collaborative effort with Supervisor to coach and encourage the work and progress of your team, establishing rapport and focusing on strengths building, mentoring health advisors on your team and being the first line of defense for any day-to-day questions. Being the team liaison by connecting the team with other departments by relaying updates, input and insight to the Supervisor.
Reviewing content in respective therapeutic areas and testing new features and reporting functionalities as needed
Supporting research and development for any new projects
Daily
Administrative Tasks
Effective managing a cohort of members at capacity
Using Jira to encourage follow-up, process tracking
Daily scanning of communication channels and keeping up to date with company information - slack, weekly department meetings
Learning & Development
Weekly
Administrative Tasks
Learning & Development
Be able to lead sections of team meetings with Supervisor present.
Incorporate Micro Lessons
Performance Review
Call Reviews for each team member with scorecard and feedback
Working with HA's on coaching quality
Incorporate feedback from scorecards, QA notes, training team report cards
Quality Assurance
Monthly
Administrative Tasks
Learning & Development
Work with Supervisor on 30/60/90 day action plan for team members
Performance Review
QUALIFICATIONS
Required Minimum Qualifications:
Bachelor's degree (Master's preferred)
Working knowledge of Word, Excel, Google Products and Outlook
Minimum of 1 year in a Health Advisor role
Have completed the NBHWC training program and awaiting to sit for the certification.
Full Knowledge of product base and experience (cross trained) in NonWhite Label or White Label Products
Clear use of the English language in written and oral communication
Ability to multitask, meet deadlines and tend to large amounts of detail
Excellent teamwork skills
Excellent problem-solving capabilities
Strong client service orientation
Physical and Mental Requirements
N/A
Technical /Job Specific Knowledge
N/A
Preferred Position Requirements:
Managerial skills/experience or mentoring experience preferred
Proficient with Litmos, Google Products, Salesforce, and virtual meeting software
Ability to learn new technological skills quickly
Detail-oriented
Ability to meet deadlines
Problem-solving capabilities
Skills:
Clear use of English language in written and oral communications
EDUCATION
Bachelor's Degree(Required)
Master's Degree
LICENSECERTIFICATIONS
AIDT Leadership Skills Training(Required)
NBC-HWC Certification
NBC-HWC Program (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-60037
Quest Diagnostics Incorporated