Sr. Global Service Analyst

Fedex Memphis , TN 38103

Posted 2 months ago

Company: FedEx Services

Job Title: Sr. Global Service Analyst

Job Requisition Number: RC417341

Category: Sales/Solutions

Pay Type: Exempt


Memphis, Tennessee 38125

United States

Alpharetta, Georgia 30004

United States

Edwardsville, Kansas 66111

United States

Durham, North Carolina 27713

United States

Job Summary:

  • Under minimal supervision proactively identifies, develops, and implements solutions to systemic and recurring service issues.

  • Uses expertise to solve complex service issues which may include providing international shipping consultation services, and data analysis of a customer's supply chain.

  • Leads special projects that directly impacts a customer's service and the development of quantified value that benefits both the customer and FedEx.

  • Analyzes and presents data of opportunities to generate incremental business through current and new customers.

Abilities/Knowledge/Skills Considered a Plus:

  • Strong Excel skills

  • PowerPoint skills

  • Project Management Skills

  • FedEx International process knowledge

Minimum Qualifications:

  • Bachelor's degree/equivalency required.

  • Four years work experience in external customer problem resolution.

  • Demonstrated knowledge of business software applications.

  • Good interpersonal skills.

Domicile: This position can be located in any US based location.

Relocation: Relocation assistance may be available based on business need.

Application Criteria: To be considered, please upload a copy of your current resume and answer job screening questionnaire by close of business (5:00 PM CST) on Tuesday, October 19, 2021.

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee, unless undue hardship or a direct threat would result from the accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

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Sr. Global Service Analyst