*Primary Location: *3003 Summit Blvd, Bear Creek Township, PA, US
Division: *Cox Automotive
Job Level: *Individual Contributor
Travel: *Yes, 5 % of the Time
Shift: *Day Job
Requisition Number: *202103713_12746482
This position is Remote/Work from Home. You will need to reside (in, near, within): EST-Eastern Time Zone or CST-Central Time Zone or PST-Pacific Time Zone.
The Senior Fraud Prevention Analyst is responsible for the execution and delivery of reporting to help with the detection, investigation and mitigation of fraudulent activities committed against Cox Automotive and its customers. This role also serves as a Sr. within a support team so coaching on best practices and developing team members is critical. The team is customer facing so taking escalations and diffusing intense situations is also needed.
The Senior Fraud Prevention Analyst will champion actionable reporting solutions that help identify fraud patterns and protect the overarching customer experience. This role will partner with Sr. department resources to ensure the adoption and use of the reporting assets. He/she will be responsible for helping to lead the prototyping of new reports and to evaluate fraud prevention techniques that mitigate risks and keep integrity within the Cox Automotive brands.
Build analytical reporting solutions to address business needs and questions.
Monitor customer activity to detect possible fraud and abuse by utilizing systems and tools to review fraud queues and additional work streams that can help provide insights into mitigation solutioning.
Upon identifying fraudulent/non-compliant ads, accounts, activities, transactions, or overall trends, complete the appropriate analysis and then help to develop a plan to protect the Cox Automotive brands.
Contribute to the development of data management strategies, policies, and best practices through participation in management meetings and other direct contributions.
Provide coaching to frontline team members on best practices that mitigate risks.
Troubleshoot issues with reporting assets to determine root causes of anomalies identified; perform complex diagnostic analyses.
Handle escalations from customers and offer probable solutions to mitigate opportunities.
Write, maintain and/or update queries (SQL, SAS, Python, or Spark) to develop analyses in response to queries.
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
BS/BA in related discipline OR an equivalent combination of education and work-related experience
5 years of experience in related field; certification is required in some areas
3 years of systems support / data analysis experience
3 years of experience with PL/SQL and accessing Oracle database structures
Previous experience with leadership, being a subject matter expert, and or coaching and developing team members
Working knowledge of common reporting tools (i.e., MicroStrategy, Alteryx, Tableau, Crystal Reports) Proven expertise in risk management, fraud detection, or investigations
Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capability
Ability to work on multiple projects and deliverables at the same time and work effectively in a team environment
Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, Project, Visio, Visual SourceSafe, etc.) required
Hours are extended and varied must have an ability to accommodate a flexible schedule and work weekends as needed
#Remote-Central #Remote-NE #Remote-SE #Remote-SW
Who We Are
About Cox Automotive
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.