Sr Financial Analyst FP&A, Service Center Finance
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
Right on pace with Target's distinctive retail brand, Target Finance and Accounting are transforming for the better. As so much more than a behind-the-scenes number-cruncher, you will be a truly collaborative partner with a seat at the table. You'll bring your unique point of view, experience and passion for the work to your team and internal clients. In Finance, you'll be an integral voice in discussions that lead to Target's unparalleled shopping experience. Your analysis and recommendations will be directly applied to critical business decisions, from sales to merchandising and beyond. Within Finance, you'll enjoy the interesting challenges of the competitive retail space, and you'll have a 360-degree impactrather than on just one part of the business. You'll see your contributions come to life in virtually every area of this dynamic enterprise. And you'll grow and be challenged in your career while having a healthy balance with life outside of work.
A role in Financial Planning & Analysis means belonging to a great team of genuine, diverse, courageous and versatile people who put integrity and ethics at the heart of everything they do. A role in Financial Planning & Analysis means providing insight and guidance to support Target's strategic growth strategies and financial decisions. You'll deliver objective and data-driven insights to business owners and finance leaders and you will play an important part in developing Target's long-term and annual financial plans and in providing analysis supporting enterprise strategies.
As a Sr. Financial Analyst, Service Center Finance, you will be responsible for planning and forecasting service center expense and associated agent staffing requirements. Target's service centers represent an extremely important guest touch point with service center agents serving as the eyes and ears of Target. Accurately projecting demand is integral to providing the right balance of great guest service and efficiency. You will work directly with your assigned service center leader(s), playing an important role as a trusted resource who provides a clear picture of expense plan and resource requirements and effectively articulates the implications of changes in strategy or trend to both expense and resource needs. To assist the service centers in staffing efficiently, you will be responsible for forecasting demand at an annual, monthly, weekly, daily, and intra-daily level across the agent network. In addition, you will be responsible for strategically evaluating workload drivers and emerging trends to optimize staffing. This will include collaborating with key partners whose business decisions directly impact contact volumes to evaluate and provide transparency to associated impacts and workload rationalization opportunities.
Four year college degree or equivalent work experience
Three to five years work experience
Comfortable understanding, analyzing, and synthesizing large amounts of data
Strong modeling skills
Strong oral and written communication skills and ability to succinctly communicate with and influence senior service center leaders
Ability to work independently, meet deadlines, and adapt to changing priorities
Ability to build partnerships and work collaboratively, both within own team and across teams
Ability to adjust to changing landscape, systems, and processes and willingness to drive the change when necessary to achieve better outcomes
Team player who brings people together to achieve common goals
Contact center or Baybridge contact center software experience a plus
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.