Sr. Field Service Technician - Salt Lake City, Utah

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical, mission critical communications systems at customer locations. Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure, NICE public safety loggers, 911/ECW/Airbus equipment, subscribers, microwave, computers, servers and network equipment both internally and externally to Motorola Solutions. The FSO Department works with System Managers, Engineers, Sales Team, Project Managers, System Technologists and Service Partners to accomplish the assigned tasks. The FSO Department is on call 100% to cover the public safety customers. The Sr. Field Service Technician will service and support the public safety customers in and around Salt Lake City, Utah.

Job Description

• Post-sale installation, optimization, maintenance and management of highly technical, mission critical communication systems.

• Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.

• Perform system hardware and software installation and optimization including advanced troubleshooting skills.

• Manage system availability through routine system maintenance and performance monitoring.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.

• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.

• Provide a totally familiar with the latest technologies and troubleshooting techniques in transport, communications and RF systems.

• Team with System Management, Engineering, Project Management, Sales Personnel, System Technologists and our Public Safety Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.

• Perform troubleshooting at sub‐system level as a subject matter expert and strive for optimal system performance.

• Develop and present technical training, provide guidance in integrating new tools solutions into the operations of the team.

• Solve customer problems quickly during stressful situations.

• Utilize equipment commonly used in the optimization and testing of Motorola Two‐Way radio (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)

• Deliver professional experience in the configuration and testing of Motorola two‐way radio and subscriber products.

• Deliver a good understanding of Motorola trunking, P25 and SmartZone systems

• Configure and test channel banks, routers, hubs, and switches

• Provide good interpersonal skills, as this position requires working closely with internal Motorolan's and Public Safety customers.

Required Equipment:

• VHF, UHF, 700/800 public radio systems.
• 911/ECW/Airbus equipment
• NG911 infrastructure installation, optimization and maintenance.
• NICE public safety installation, optimization and maintenance.

Travel/Location:

• On-call 50%
• Opportunity to travel 25-50% within T7 region, this includes Utah, Nevada, Wyoming, Colorado, Arizona, New Mexico and El Paso, TX.

Candidate Requirements:

• Must be a US Citizen and able to obtain background clearance as required by US government customer(s)

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• CET will be required within 6 months of hiring.

• FCC License and industry certifications are a plus.

• Must have/keep a clean driving record.

• Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified

• Able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as have/keep a clean driving record

• Strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, systems to include cabling, routers, switches, and bridges.

• Strong knowledge of NICE public safety loggers and P25 radio systems.

• Strong knowledge in standard telephony and dedicated data circuits, as well as, knowledge of packet switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision.

• Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• 3+ years experience in one of the following areas: Electronics Technician, System Manager, Field Service, Test Technician, Network Support, IT Support, or Systems Technician OR LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, VESTA, 9-1-1, ASTRO 25, P25, WAVE VoIP, or Military experience

• Must be a US Citizen and able to obtain background clearance as required by US government customer(s)

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.