Sr Field Service Tech

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it:

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.

• Keep track of your service calls via computer, including products serviced, work performed, hours, and parts utilized.

• Maintain an accurate parts inventory at levels that ensure a first-time fix.

• Demonstrate and train customers on how to use their equipment properly.

• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities, or any recurring problems.

• Take care of other tasks as needed

What we look for:

• High School Diploma or GED

• 2 years associate's degree in Electronics and/or Networking, or technical military equivalent required.

• Must have a valid driver's license

• 5 years prior work experience in a related field.

• Competed in basic EAS and Video training and certifications

• Highly organized, strong interpersonal skills, and ability to work independently.

• Higher level networking knowledge.

• Meets or exceeds ratings as a Level 2 tech

• Ability to lead a team of in-house and subcontractor personnel.

• Able to service all retail sold products.

• Assist and mentor lower-level techs.

• Advanced troubleshooting skills.

• Customer focused on all levels.

• Certifications in all video solutions sold and serviced by the retail organization

• Certifications in all RFID solutions sold and serviced by the retail organization

• Maintains a positive attitude with strong leadership skills.

• General knowledge of electronics required.

• Willing to obtain or have a State License as required. (State Dependent)

• Must have mechanical aptitude and be able to use hand and power tools.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Strong organizational skills, a positive attitude, and an ability to learn quickly.

• Must be capable of working independently or as a team

• Working Knowledge of MS Office and basic PC skills.

• Excellent written and oral skills

• Ability to travel and work overtime as needed.

• Able to read and interpret blueprints and Scope documents

Preferred Skills:

• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan.

• Complete Basic EAS/Video new hire classroom certifications

• Complete RFID Basic Certification

• Demonstrate the ability to work independently solving higher levels of troubleshooting skills

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.