Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops less experienced staff members.
Completes and successfully pass assigned training tasks on assigned products and responsibilities
Expert knowledge of Sciex and OEM products
Working knowledge of applications/software workflow
Expert in performing high quality installation, repair and maintenance on mass spec instruments
Assigned and responsible for customer satisfaction at strategic accounts
Performs IQ/OQ and other qualification products. Includes training.
Conducts special projects as directed
Leading the tracking and completion of district PMs
Assists the District Manager with identifying resource and training needs.
Mentors and trains lesser experienced staff members
Expert in HPLC installation and maintenance
Performs preventive maintenance on select products
Demonstrates and completes all administration duties
Maintains own tool and parts inventory to ensure adequate supply
Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
May fill in for District Manager as needed
Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience
Prior experience using and/or servicing mass spectrometry or related scientific instruments
Expert knowledge of troubleshooting and problem-solving procedures
Expert communication skills both written and verbal
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.