Vicor Corporation Andover , MA 01810
Posted 4 weeks ago
Job Summary
This individual can be located in Andover, MA or Chicago, IL
Vicor is seeking a strong technical contributor for its Industrial Business Unit (IBU) field applications team. This self-motivated individual will ensure success in all aspects of customer technical support for the IBU including distributor support and training. In addition, this role will serve as a liaison for the application of products, demonstration boards, reference designs, and the development of application notes and tools, as it pertains to direct customer support. This individual should have a strong technical background and be capable of gaining support and coordinating activities across a dynamic organization.
Job Description
Evaluate/recommend products in support of customer design activity
Work with engineering and applications teams to define new product concepts and to identify new applications for Vicor technologies
Troubleshoot and optimize customer systems which use Vicor products
Assist scheduled product training and technical seminars for Vicor's channel partners
Assist customers in the design, simulation, testing, and optimization of external circuitry used in conjunction with Vicor products
Work with members of Vicor's corporate marketing team to develop and publish technical content including white papers, case studies, training materials, etc.
Periodic support coverage of the Technical Support Call Center and incoming email to assist customers on product knowledge and product use questions/issues
Work closely with Vicor's Engineering, Quality, and Applications teams to solve complex customer challenges
Perform lab work and support for the worldwide FAE team interfacing with the Product Development team
Back up for FAE support in any territory or any Top 100 customer when assigned FAE is unavailable
Education / Qualifications
10 years of experience in engineering applications role related to analog, mixed signal, and/or power electronics.
BSEE or equivalent
Knowledge of analog and/or power integrated circuits and the application into industrial markets
Self-motivated with a proven track record in technical marketing or applications role
Written and creative skills demonstrated through technical content including presentations and white papers
Excellent communication and interpersonal skiklls with a keen ability to communicate solutions to complex problems
Ability to travel domestically up to 25% of time
Vicor Corporation