Job ID: 58486
At Children's Health, we value the role each team member plays in helping us deliver on our mission of making life better for children. We take pride in providing a rich and rewarding career opportunities that enable team members to reach their highest potential.
Since 2009, we have held the AANC Magnet designation for nursing excellence. We are nationally ranked in all 10 pediatric specialties byU.S. News & World Report, serve as the primary pediatric teaching facility for
University of Texas Southwestern Medical Center and are recognized for quality care in every specialty.
For nine consecutive years, Children's Health has been recognized as one of the 150 top places to work in health care by Becker's Hospital Review. This esteemed list features healthcare systems which offer professional development, growth, excellent benefits and promotion of diversity above and beyond other organizations.
We are looking for an experienced Epic Clarity Report Writing Analyst to complement our analytics team. The ideal candidate would have Beaker Clarity Data Model certification and experience, although any clinical module Clarity certification will be considered.
We are looking for an analyst to design and develop business intelligence content using MS Power BI, Epic Cogito Framework (Radar, RWB, Slicer Dicer) and SQL. Experience in WebI, Tableau, and Crystal is a plus. Strong or expert-level SQL skills are necessary to be successful in this position.
In addition to certifications, a candidate must possess strong analytical and problem-solving skills as they often analyze statistics and/or metrics to troubleshoot and trace report issues to a root cause. The role of BI Analyst will require interfacing with business owners. Team members will often need to present and train on newly developed business intelligence capabilities via web meetings or in person, therefore, strong communication skills are required.
Job Specific Responsibilities:
Maintenance, Support and Troubleshooting:
Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
Log hours for project-related work in the Project Portfolio Management (PPM) system on a weekly basis. (Excluding Lab) Utilize HP Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
Production Support and Maintenance:
On call support (support calendar defined by Group or application suite, pager required); Ensuring the integrity, integration and stability of production system; Formulating system scope and objectives to develop or modify complex system designs; Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs etc.; Interface maintenance and support; Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users); Working closely with IT resources during upgrades and issue resolutions; Troubleshoot application, process and technical issues.Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed; Coordinate and complete tasks during unplanned downtimes including system maintenance; Support training of IS staff and end-users as needed; Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication; Daily communication with key business process owners and departmental system support staff; Explaining technical and software concepts to non-IS staff; Stay current with new application functionality and enhancements; Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution; Utilize vendor support site to log issues for assistance in resolution; Coordinate with Group Manger and System Administrators and customer departments to implement recommended solutions; and Other duties as assigned.
Certified Epic Clarity Report Writing analyst
Four-year Bachelor's degree or equivalent experience required
Job Family Professional & Management Expertise Information Technology - EPIC Job Type Full Time Location Dallas, Texas