Sr. Epic Application Analyst

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

We are seeking a highly skilled and experienced Senior Epic Application Analyst to join our dynamic team. This role will focus on implementing, optimizing, maintaining and troubleshooting solutions that support Population Health Services Organization with a focus on Epic Healthy Planet and Roster Management Engine. The Sr. Epic Application Analyst is responsible for advancing the functionality and operational efficiency of assigned information systems and solutions. This entails analysis, design and development of new software modules; advising, assisting, and training customers in the operation and administration of their systems; and collaborating with customers to enhance their work methodologies and tools. The Sr. Epic Application Analyst is charged with ensuring the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. The Sr. Epic Application Analyst possesses sufficient technical expertise to support an assigned application, but may be called upon to assist with multiple applications. The Sr. Epic Application Analyst supports the Project Management activities required to deliver valuable relevant solutions and assists in the development of project schedules, plans and timelines. The Sr. Epic Application Analyst reports directly to the Manager, while receiving leadership from Lead Epic Application Analysts.

The Sr. Epic Application Analyst applies skills, in line with MH's values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Sr. Epic Application Analyst is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.

The Sr. Epic Application Analyst will be responsible for designing, implementing, enhancing, and maintaining solutions that support the Population Health Service Organization. EMR and/or HealtheIntent (Enterprise Data Warehouse) experience is preferred.

Preferred skills:

• Ability to query databases

• Automation scheduled jobs/tasks.

• Reduce cost by automating and reduce manual human intervention.

• Developing custom User interfaces to ease repetitive tasks.

• Assisting other application teams in extracting out data from their

systems to load for Analytics.

Job Description

Minimum Qualifications

Education: Associates degree, preferred

Licenses/Certifications: Epic Certification required

Experience / Knowledge / Skills:

• Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required

• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System

• Previous Epic or other Health Information Systems experience required

• Experience in supporting complex problems

• Experience in assisting other Analysts

• Intermediate to advanced knowledge of Epic application support, development tools and methodologies

• Good analytical skills and technical aptitude

• Good planning and organizational skills

• Good communication, collaboration and customer service skills

• Demonstrated pattern of growth in ability to lead others

PRINCIPAL ACCOUNTABILITIES

Systems Development

• Translates user and department Epic system needs into technical solutions.

• Performs project reviews and process walk through incorporating technical, clinical and business solutions that will enhance user productivity and department service levels.

Technical Administration

• Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems.

• Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems.

• Demonstrates and applies information systems theory, processes and methodologies.

Technical Standards

• Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.

Application Support

• Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications.

• Participates in after-hours technical support by rotating call schedule on a regular basis.

• Provides ongoing Epic support to users.

Planning & Coordinating

• Develops, prioritizes and executes projects according to established schedules and timeframes.

• Maintains an effective level of coordination on all assigned projects.

• Documents and reports on all plans, priorities and schedules.

• Informs Manager of status of all project assignments regularly

Training

• Contributes to the preparation and delivery of training sessions for staff

Communications

• Thinks, plans, leads and acts appropriately in tactical settings.

• Demonstrates strong communication and interpersonal relationship skills.

Customer Service

• Provides effective customer service by being courteous, polite and friendly toward others at

all times.

• Acknowledges customers immediately in order to determine need and help the customer

resolve issue or request.

Other

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Basic understanding of Interfaces and Transactions

• MUST have very HIGH Technical abilities - Hands On!

• Other duties as assigned.