The Senior Application Analyst contributes to the enhancement of processes, procedures and workflows within the Information Systems department. Implements strategic development of the enterprise application environment.
Coaches and mentors less experienced team members and provides input on performance evaluations. Leads or supports the team in analyzing issues, identifying root causes, developing and recommending key work products. May lead quality work efforts including the complex evaluation, development, implementation, integration and administration of internal and external business solutions.
Develops, manages and tests disaster recovery solutions. Performs moderate to complex and occasional unique work assignments. Advises management on issues. Supports the mission, vision, values and strategic goals of Presence Health.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Change and Release Management: Provides input on designs and consistently adheres to standard change management methods.
Actively communicates changes within the IT application environment to all affected parties proactively and in an effective manner. Provides input and maintains strict testing and deployment methodologies for Enterprise Systems and encompassing devices. Collects and provides statistics on success and impact of changes. Creates and maintains data workflow diagrams for each application in the Enterprise environment to support optimal performance.
2.Disaster Recovery/Business Continuation: Contributes to design and monitors the processes to establish and maintain key clinical and financial application systems to enhance the patient, physician and associate experience.
This includes controlled observation and evaluation of new systems and methodologies. Schedules tests and participates in documentation review and/or revision quarterly. Provides reporting to management.
3.Capacity, Configuration and Application Management: Analyzes, recommends and actively participates in application enhancements and software upgrades.
Gathers new system implementation requirements, including interfaces, data conversion, archival and decommissioning of applications. Supports and maintains existing application software and creates ad hoc reports when applicable. Performs proactive remediation and management of system functionality, performance and/or identification of consistent reoccurring issues reported within an application.
Resolves moderate to complex problems, facilitates resolution and reports critical findings to leadership in a timely manner. Provides guidance to vendor in understanding Presence Health business process flows.
4.Availability/Incident Management: Responsible for the timely resolution or escalation of problems within the Enterprise Application environment.
This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes understanding global impact across the business continuum related to application interdependencies. Initiates and participates in root cause analysis protocol when necessary.
Requires an expert level of analytical ability to find solutions to difficult application or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills are required
Expert level of application knowledge and thorough understanding of business operations
Must be able to communicate the impact and solutions of application/system problems in business language
Requires a professional approach in all situations
Must be able to lead teams and resolve conflicts
Ability to work any hours to support 24/7 operations
Availability to travel between ministries and business partners
Education and/or Experience
Bachelor's Degree in Computer Science, Healthcare Science, Financials, Business or related field OR equivalent work experience
6+ years of experience as a programmer, analyst or "super user"
Advanced experience designing, installing, maintaining and configuring healthcare software applications
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
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