Sr. Enterprise Technical Engineer Monitoring And Event Management

Global Payments Inc. Atlanta , GA 30301

Posted 2 months ago

Summary:

The Sr. Technical Engineer is responsible for the design, development, implementation and operational maintenance of technology services that support monitoring and event management for our Business Operations across the enterprise.

This position requires a strong technical understanding of complex IT environments and evolving technologies. Responsibilities include implementation of technical solutions to support Global Payments' operational strategies and business requirements associated with Enterprise Monitoring and Event Management.

Job Details:

Responsible for the development and maintenance of operations based on product and services that support of emerging business requirements for Global Payments.

As the Enterprise Technical Engineer, works with Operational Governance to develop and

implement plans and criteria for performance, monitoring, diagnostic and analytics, as well as

identification and utilization of new technologies for 400 business services across the enterprise.

Works with multiple disciplines to establish and support technical policies and procedures to align service availability for both on-premise and and cloud-based directives.

Acts as an advisor and technical consultant on issues related to performance, additional monitoring, event management and analytics techniques to Service Owners.

Advises others how to interpret, adapt and apply standards, principles and techniques to problems and issues involving real time monitoring and event management.

Support the technical requirements of existing monitoring services, while executing business plan objectives to achieve strategic goals.

Comprehension of the IAAS, PAAS and SAAS as well as strategic platforms such as Cloud etc.

Knowledge of key methodologies and frameworks such as DEV/OPS, Agile

Introduce improvements by leveraging automation and innovative approaches.

Ability to coach and mentor resources as appropriate.

Coordinates with monitoring application owners and others who are responsible for creation and updates to monitoring and event management tools.

Provides guidance, support and governance for monitoring, diagnostic, analytics and performance metrics for service availability, trending, etc. to management.

Ability to translate business requirements into technical implementation and operational management.

Ability to coach and mentor resources when needed.

Up to 10% travel, worldwide

Required Knowledge and Experience:

Bachelor's degree in Computer Science, MIS or similar field, and/or equivalent work experience

General level knowledge of Windows and Linux operating systems and technologies,

Proven experience implementing third party monitoring solutions and involvement of end-to-end operational support

Willing to learn and apply new technologies and methodologies to improve the technology that supports the services, i.e. Robotics and artificial intelligence

Experience in application development or production support a plus

Ability to develop, manage and communicate frameworks

Strong marketing and communications skills.

Strong presentation skills; ability to lead technical discussions

Solid understanding of technologies that support the services offered

Ability to market the technologies supported by the team Develop strategies to achieve business objectives

Firm analytical and problem solving skills

Preferred:

Experience with AppInternals, Rigor, New Relic, Sumo Logic, Zabbix, or Solarwinds monitoring

platforms

Experience with Windows and Linux middleware (e.g. IIS, JBoss, Apache)

Experience working with databases (e.g. SQL, Oracle)

Other Skills, Abilities and Considerations:

Strong understanding of ownership and what it means to take full ownership of designated

responsibilities

Ability and willingness to collaborate with a team and work independently

Willingness to work off-hours, as well as occasional on-call

Creative and innovative thinking

Great organization skills to balance and prioritize work

Analytical and proven troubleshooting methodology(ies) to resolve complex system problems

Desire for work/life balance and fun in the workplace

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
VP Technical Product Management

General Electric

Posted 5 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Role Summary: As Executive – Digital Product Management, you'll own P&L and strategy for product portfolio in this high-profile, high-potential Cyber Security business segment. You'll build and mentor a team of high performance Product Managers, Product Owners and Scrum Masters to define and execute strategy, establish and achieve ambitious outcomes. Essential Responsibilities: In this role, you will: Responsible for business segment targets on orders, revenue, cost & margin. Establishes vision & strategy for the cyber security portfolio. Make sound investment decisions based on market opportunities, market trend, risks, competitive landscape and strategic partnerships. Responsible for roadmap, product lifecycle and product management processes. Focus on visualizing, creating and executing a cohesive and unified product portfolio across Cyber Security product line Establish and manage relationship across GE businesses & sub-businesses, partners and customers at CxO and senior management levels across industries and geographies. Be a regular speaker in events and active in industry associations to influence and shape the direction for the business and technology in the segment. Build and mentor high performance team of Product Managers. Continue to drive Agile transformation and adoption across product teams Work cross functionally across sales, internal/external customers, analysts, marketing, engineering and senior management teams to formulate and execute the strategy. Global travel required as necessary. Will have strong financial acumen and accountability. The leader is or has the capability to become a well-known & reputed thought and business leader in the industry. The leader will report to the Senior Vice President and responsible to create strong working relationship & influence across product management, engineering and other stakeholder groups to successfully execute business strategy across P&L, partners and customers. Lead and develop a team of product managers who are business and domain experts. Will engage customers at CxO/executive level as a trusted partner. Cross functional leadership to define and execute the vision and strategy. Qualifications/Requirements: Basic Qualifications Bachelor's Degree in STEM majors (Science, technology, engineering, math) AND A minimum of 12 years of experience in the software or security industry Eligibility Requirements Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job Must be willing to travel (up to 20%) Must be willing to work out of an office located in Glen Allen, VA or Atlanta, GA Desired Characteristics: Technical Expertise: MBA/Master's degree in a technical field Experience in Product Management/Strategy functions Strong people management in hiring, mentoring and enabling product management team to achieve goals Expertise developing scalable product and/or service offerings Broad technical breadth and depth including familiarity with SaaS products, mobile technology, user experience, web services and back-end application infrastructure Applies product lifecycle management at the product portfolio level to influence individual product strategies as well as interdependencies between products Business Acumen: Experience delivering enterprise products and services in a high growth environment Evangelizes new technology, predicts trends, and identifies new opportunities based on trends Evangelizes concepts beyond current offerings and considers business model innovation (product, service and delivery innovations) Acts as industry expert by participating in professional associations Continuously monitors and shapes industry dynamics, trends, and policies Experience working with customers to develop solutions Experience working cross functionally (design, engineering, usability, content development) Leadership: Proactively drives portfolio and investment decision to balance customer needs, install base requirements (refresh) and long term enterprise differentiation Passion for creating innovative solutions for customers Sets or changes direction at the enterprise level by building and using direct and "behind the scenes" support for ideas and leverages chains of indirect influence Sells and improves the Program/Product Management process, its outcome and ongoing results Personal Attributes: Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions Effectively manages risk and uncertainty for self and team. Makes decisions with confidence when problems or solutions are not 100% defined Places personal credibility and reputation on the line to passionately advocate for what they believe in #DTR About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.Additional Locations:United States;Georgia, Virginia;Atlanta, Glen Allen; General Electric Atlanta GA

Sr. Enterprise Technical Engineer Monitoring And Event Management

Global Payments Inc.