The Sr. Technical Engineer is responsible for the design, development, implementation and operational maintenance of technology services that support monitoring and event management for our Business Operations across the enterprise.
This position requires a strong technical understanding of complex IT environments and evolving technologies. Responsibilities include implementation of technical solutions to support Global Payments' operational strategies and business requirements associated with Enterprise Monitoring and Event Management.
Responsible for the development and maintenance of operations based on product and services that support of emerging business requirements for Global Payments.
As the Enterprise Technical Engineer, works with Operational Governance to develop and
implement plans and criteria for performance, monitoring, diagnostic and analytics, as well as
identification and utilization of new technologies for 400 business services across the enterprise.
Works with multiple disciplines to establish and support technical policies and procedures to align service availability for both on-premise and and cloud-based directives.
Acts as an advisor and technical consultant on issues related to performance, additional monitoring, event management and analytics techniques to Service Owners.
Advises others how to interpret, adapt and apply standards, principles and techniques to problems and issues involving real time monitoring and event management.
Support the technical requirements of existing monitoring services, while executing business plan objectives to achieve strategic goals.
Comprehension of the IAAS, PAAS and SAAS as well as strategic platforms such as Cloud etc.
Knowledge of key methodologies and frameworks such as DEV/OPS, Agile
Introduce improvements by leveraging automation and innovative approaches.
Ability to coach and mentor resources as appropriate.
Coordinates with monitoring application owners and others who are responsible for creation and updates to monitoring and event management tools.
Provides guidance, support and governance for monitoring, diagnostic, analytics and performance metrics for service availability, trending, etc. to management.
Ability to translate business requirements into technical implementation and operational management.
Ability to coach and mentor resources when needed.
Up to 10% travel, worldwide
Required Knowledge and Experience:
Bachelor's degree in Computer Science, MIS or similar field, and/or equivalent work experience
General level knowledge of Windows and Linux operating systems and technologies,
Proven experience implementing third party monitoring solutions and involvement of end-to-end operational support
Willing to learn and apply new technologies and methodologies to improve the technology that supports the services, i.e. Robotics and artificial intelligence
Experience in application development or production support a plus
Ability to develop, manage and communicate frameworks
Strong marketing and communications skills.
Strong presentation skills; ability to lead technical discussions
Solid understanding of technologies that support the services offered
Ability to market the technologies supported by the team Develop strategies to achieve business objectives
Firm analytical and problem solving skills
Experience with AppInternals, Rigor, New Relic, Sumo Logic, Zabbix, or Solarwinds monitoring
Experience with Windows and Linux middleware (e.g. IIS, JBoss, Apache)
Experience working with databases (e.g. SQL, Oracle)
Other Skills, Abilities and Considerations:
Strong understanding of ownership and what it means to take full ownership of designated
Ability and willingness to collaborate with a team and work independently
Willingness to work off-hours, as well as occasional on-call
Creative and innovative thinking
Great organization skills to balance and prioritize work
Analytical and proven troubleshooting methodology(ies) to resolve complex system problems
Desire for work/life balance and fun in the workplace
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc.