State Of Minnesota Saint Paul , MN 55101
Minnesota IT Services (MNIT) is seeking a senior Enterprise Office 365 SharePoint Service support staff member that will work to maintain, support, and enhance the highly complex MNIT Enterprise Office 365 SharePoint Service and related product set that enables day-to-day work activities for over 40,000 Executive Branch employees. Primary areas of focus are consistent service delivery, quality customer service, effective incident management, efficient issue resolution, and positive vendor engagement outcomes. Due to the complex nature of the Office 365 product set and its integration with business processes that support mission critical activities of Executive Branch agencies, this position requires senior-level troubleshooting and problem-solving skills.
Responsibilities will include:
Test, troubleshoot, and resolve Enterprise Office 365 SharePoint Service, Site Collection, and Site related issues
Act as a mentor and point of escalation for all agency based MNIT or business SharePoint administrators and developers across the Executive Branch Enterprise for advanced troubleshooting and problem resolution
Represent the Enterprise Office 365 SharePoint Service when engaging with Microsoft Premier Support and other 3rd party vendor support groups
Monitor Enterprise MNIT ticketing system and personal work queue, managing tickets according to defined processes
Communicate with colleagues, supervisory, and management throughout the issue resolution process
Prepare training and operational process materials, and deliver presentations related to Enterprise Office 365 SharePoint Service
Advanced configuration, low/no-code development, and PowerShell scripting in O365
Participate as a senior resource in Enterprise Office 365 SharePoint Service maintenance, feature rollouts, and related projects
Candidates must clearly demonstrate all of the following qualifications in their resume:
Position requires a minimum of four (4) years of IT experience supporting SharePoint O365, 2016, and/or 2013 environments that includes:
Experience in the day-to-day operational support of site collections, sites, workflows, custom forms, content types, permissions, features, and low/no code applications
Experience with Microsoft Office SharePoint Designer 2013
Experience troubleshooting SharePoint 2013 workflows, SharePoint 2010 workflows
*A Master's degree in Information Technology or a related field substitutes for three years of experience, OR related Bachelor's degree substitutes for two years, OR related Associate's degree substitutes for one year.
Successful candidate must pass past-employer reference checks and a criminal history verification
It is the policy of Minnesota IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Employment Reference Check
Social Security and Address Verification
Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
Working knowledge of integration points among O365 SharePoint, Active Directory
Experience using and supporting OneDrive for Business; OneNote; and InfoPath 2013
Experience using Sharegate for SharePoint administration and migration tasks
Experience creating and running PowerShell scripts
Experience with advanced Microsoft Excel functions, formulas, charts, and pivot tables
Strong technical writing, documentation, and verbal communication skills
Working knowledge of O365 for Government tenant and/or O365 Commercial tenant administration
Experience creating and improving operational processes
Ability to adapt to a rapidly changing environment, quickly becoming knowledgeable and able to support new O365 features
Ability to provide leadership in times of crisis assuring good communication and coordination among disparate, geographically disperse clientele
Ability to plan work and set goals, monitor, measure, and evaluate accomplishments
Experience working in organizations with formal IT change management practices
Minnesota IT Services offers a comprehensive benefits package including low cost medical and dental insurance
, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, defined benefit pension plan, tax-deferred compensation plan (457), generous vacation and sick leave, and 11 paid holidays each year. In addition, at the managements discretion, Minnesota IT Services offers flexible work scheduling, telework options, mentorship opportunities, employee recognition and reward programs, and paid training and development. Join Minnesota IT Services now and stay for a career!
This vacancy is open for bids and all qualified applicants simultaneously. Contractual obligations will be considered prior to filling the position via other means.
Click Apply at the bottom of this page. If you have questions about applying for jobs, contact the job information line at .
For additional information about the application process, go to
To be considered for any Veterans Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: .us_. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: .us_.
If you have questions about the position, contact Jenny Hickey at .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota IT Services is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. Minnesota IT Services recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
It is the policy of Minnesota IT Services to provide reasonable accommodations to qualified candidates and employees. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email .us_. Please indicate what assistance you need. To request an accommodation for an interview, please contact Rachel Dopson at .us_.
Job Title: Sr. Enterprise Office 365 SharePoint Service Administrator & Developer
Location: St. Paul
Full/Part Time:* Full-Time
Who May Apply:* Open to all qualified job seekers
Date Posted:* 09/24/2018
Closing Date: 10/01/2018
Hiring Agency/Seniority Unit: Minnesota IT Services
Hiring Agency:* Minnesota IT Services
Division/Unit:* Central Office
Work Shift:* Day Shift
Work Hours:* Day Shift
Work Shift/Work Hours:* Day Shift
Days of Work:* Monday
Travel Required:* No
Salary Range:* $30.08 - $49.62/hourly; $62,807 - $103,607/annually
Job Class Option:* Application
Classified Status:* Classified
Bargaining Unit/Union:* 214 - MN Assoc of Professional Empl/MAPE
Job Class:* Information Technology Specialist 4