Sr Engineers, Technical Support

T-Mobile Parsippany , NJ 07054

Posted 1 week ago

Position summary

T-Mobile USA is a leading provider of digital GSM/GPRS, UMTS, and LTE wireless voice and data technology standards. Senior Engineers, Technical Support located in Parsippany, NJ will serve as the subject matter expert (SME) in multiple disciplines to second level (tier 2) technical support and engineering teams.As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.comPosition duties and responsibilities include, but are not limited to:

  • Perform consultative support of T-Mobile's voice core network elements, platforms, systems, applications and services.

  • Independently perform diagnostic investigation of complex customer-impacting CS and IMS voice core network issues towards the goal of fast resolution.

  • Analyze core network design, reliability, performance, and maintenance problems and provide design improvements and recommendations to improve the customer experience and operational support a wide array of platforms in the TMO NGN CS and IMS voice core network, including MSS/MGW, MGCF, CSCF, BGCF, TAS, MRF, ATCF, and SBC equipment.

  • Participate in an "on call rotation" to ensure that expert level support is available on a 24x7 basis.

  • Independently analyze highly complex technical design or service issues that cannot be resolved through routine or automated operations and maintenance procedures and drive investigations to isolate the root cause for fast resolution and limit customer impact.

  • Assist with design processes for new technology introduction (including VoLTE and IMS) and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements.

  • Engage in vendor management issues, coordinate updates for the national, regional and market teams.

  • Devise and deliver training programs, support documentation, and technical bulletins to other departments on new operation, maintenance and troubleshooting procedures or issues.

  • Lead Engineering and Vendor teams in the validation of new products and services (including Enhanced Voice Quality and DIGITS) using network tracing tools and performance measurements to ensure trouble-free network introduction.

  • Provide expert consultative support during major software upgrades as well as recommend network and node parameter settings.

  • Develop proactive initiatives geared towards improving existing voice core network node and service performance.

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Sr Engineers, Technical Support

T-Mobile