Sr Engineers, Technical Support

Career Band:

L08

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Position summary

T-Mobile is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Senior Engineers, Technical Support located in Overland Park, KS will conduct and oversee testing of software products using

prescribed testing procedures and plans.

• Telecommuting is permitted, but applicants must live within a reasonable commuting distance.

Position duties and responsibilities include, but are not limited to:

• Conduct detailed procedures and record results of tests and maintain records of testing;

• Alert engineers/analysts to problems in the software or hardware;

• Conduct a wide range of quality-control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements;

• Execute the most complex tests according to plans and scripts, document problems in an issue log and retest software corrections to ensure problems are resolved;

• Create test data files with valid and invalid records to thoroughly test program logic and verify system flow;

• Draft and revise more complex tests plans and scripts;

• Identify, recommend and implement changes to enhance the effectiveness of quality assurance strategies;

• Coordinate activities of the test team and monitor project schedules and costs;

• Partner with commissioning and integration deployment teams for new site builds;

• Implement various IP and microwave backhaul topologies, including necklace, ring, hub-n-spoke, etc.;

• Develop backhaul network device configuration scripts;

• Troubleshoot sites that do not pass integration testing and drive failure resolution;

• Assemble site specific CIQ source data to auto-generate backhaul network device configuration scripts;

• Oversee provision network elements in database tool and applicable Element Management System as needed;

• Ensure microwave radio configuration MOPs are implemented correctly;

• Complete Spirent QScope RFC 2544 connectivity tests to actualize backhaul acceptance tasks;

• Perform prerequisite tasks needed to ensure that backhaul is ready and accepted;

• Support field implementation and perform troubleshooting efforts;

• Escalate client problems according to established procedures and exercise judgment in the process;

• Prepare, report and review test results and Methods of Procedure (MOP) documentation; and

• Plan and lead network maintenance windows.

Skill requirements:

Requires experience in each of the following:

• Large-scale service provider Carrier Ethernet and/or core IP networks; with service provider routing and/or transport architectures, including knowledge of commonly used network hardware vendors such as Juniper, Cisco, Nokia, Ericsson, Dragonwave, and Ceragon;

• Software development and scripting;

• Ethernet, TCP/IP, OSPF/IS-IS, BGP, MPLS (LDP/RSVP), High Availability (VRRP/HSRP/GLBP), Multicast (PIM/IGMP), QoS, HTTP, SSL, VOIP;

• Planning, designing, and implementing complicated service provider architectures and applications;

• Large-scale network capacity management, modeling, and network troubleshooting;

• Interfaces with 4G and 5G radio and baseband; and

• Level 3 plus knowledge of Nokia and Ericsson Radio eNB software and hardware.

Experience and education requirements:

PRIMARY REQUIREMENTS: Master's degree in Computer Science, Electrical Engineering, or related, and 3 years of relevant work experience.

ALTERNATIVE REQUIREMENTS: Bachelor's degree in Computer Science, Electrical Engineering, or related, and 5 years of relevant work experience.

Additional:

• Location: Overland Park, KS

• This position is eligible for the employee referral program.

How to apply:

• Visit https://www.t-mobile.com/careers

• Create a candidate profile, and apply to requisition number: REQ276294

OTHER: Work hours: 40 hours/week. Salary: at least $128,684.50 / Year

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.