Sr. Engineer Site Reliability

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table

#bringyourflavor

#LI-CW2

What you will be doing

The Technology & Engineering Department has an opening for a Staff Site Reliability Engineer in the Retail Operations team in our Pleasanton, CA location. Our tool suite includes Java, Micro-services, Sprint Boot, MS-Azure, Python, GIT, Pearl, React, GIT, Jenkins cloud and on-prem environments. This role requires the candidate to perform troubleshooting, incident resolution, including configuring and implementing alert monitoring within the suite of customer facing experience applications. As a member of the application support team, the candidate needs to be able to support and maintain applications written in Java, shell scripting, and the various common full stack modern technologies.

Main responsibilities

• Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.

• Actively drives post-incident root cause analysis efforts.

• Partners with development engineers by implementing corrections to problems associated with supported applications and the customers they serve.

• Provides technical guidance in the diagnosis of issues as they arise in support of critical applications.

• Drives collaboration sessions among IT and product groups to facilitate optimal performance, support, and operation of the relevant services or applications.

• Contributes to the design, implementation, and enhancement of critical services and applications.

• Performs proactive analysis and troubleshooting to predict and prevent production incidents.

• Defines, contributes, and implements performance monitoring capabilities for critical services or applications.

• Designs, configures, and implements automated monitoring rules and alerts.

• Participates in Production Turnover activities to bring new platforms and technologies into the environment.

• Interfaces with Engineering Managers, Developers, and Build Experts to understand the technology requested and the business complexities as they relate to IT requirements.

• Adheres to Incident, Problem and Change Management process & best practices.

• Maintain incident and problem ticket documentation.

• Prepares change documentation & implements fixes for recurring issues.

• Authors and maintains knowledge articles in ServiceNow based on actionable monitoring alerts.

• Provides knowledge transfer (KT) sessions amongst peers and offshore team members.

• Collaborates with key vendors on functional, performance and capacity improvements.

• Fosters teamwork.

• Manages multiple work streams.

• Provides support for customer-facing activities that require 24x7 availability, including after-hours On-Call rotation activities.

The salary range is $ 109,700 to $ 143,100 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on house worked), PTO/Vacation Pay (accrued based on hours worked) of Flexible Time Off, paid holidays (8-9 days annually), bereavement pay and retirement benefits (such as 401(k) eligibility

What we are searching for

• 4-year degree (Computer Science, Information Systems, or related functional field) and/or equivalent combination of education or work experience.

• 5+ years of programming experience using various standard scripting languages and high-level programming languages.

• Strong troubleshooting skills with an ability to quickly diagnose complex production issues.

• Experience with application servers (WebSphere, WebLogic, and/or JBoss) and database technologies (Oracle, DB2, and/or SQL Server).

• Experience in UI/Web 2.0 Development (JavaScript, CSS, Ajax, Adobe Flash/Flex, Dojo, YUI, and/or JQuery).

• Strong knowledge of UNIX and Windows operating systems

• Experience creating and maintaining application processes and documentation.

• Knowledge of current monitoring tools is required (Grafana, Azure Tools)

• Exposure to network concepts and technologies

• Strong experience with the full software development lifecycle and software development methodologies (Agile).

• Strong experience creating and maintaining application processes and documentation.

• Ability to understand client expectations and to resolve issues that may affect service.

• Strong interpersonal skills with the ability to work effectively across multiple levels of the organization.

• Ability to mentor, coach and train other application support engineers

• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.

• Experience in a retail environment is preferred.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).